Operations Administrator

The Operations Administrator oversees the daily operations and the student employment lifecycle at the Student Technology Centers (STCs). This role hires student employees, coordinates schedules to ensure proper staffing, and facilitates training employees and STC users. This role also provides administrative support for the STC services and facilities, alerting the appropriate party or ticket when STC and other NYU IT service outages occur. The Operations Administrator also collects feedback on services and works with the Applied Computing Manager to implement and communicate service changes. This role supports the operational aspects of the STCs events and workshops series. This position reports onsite 5 days a week, 11am-7pm.

Required Education:
Bachelor’s Degree
Required Experience:
1+ years of customer service experience and 1+ years of experience with one or more of the following tools: Google Calendar, Google Apps for Education, Presentation Tools (Prezi, Keynote, PowerPoint), Streaming and Recording Video and Screen Capture (Zoom), Web Publishing (WordPress, Wiki’s). Experience with administrative/office management work (ordering, paperwork, scheduling).
Preferred Experience:
2+ years of experience working at a university. and 1+ years of experience in office management or affiliated experience. or 1+ years of experience with HR processes (hiring, onboarding, offboarding, performance). or 1+ years of experience developing, presenting, and delivering training for employees. or 1+ years of experience with data collection and visualization.
Required Skills, Knowledge and Abilities:
Strong written and verbal communication skills. Strong administrative and organizational skills, including the ability to meet project deadlines, stay on track, and communicate statuses and needs proactively. Self-starter with the ability to work in a highly collaborative team-based, fast-paced atmosphere with high standards for quality, accuracy, and innovation. Ability to be flexible in work assignments and work times that may require changing priorities regularly. A positive, cooperative attitude that is supportive of the University and its mission.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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