Operations Admin I – HR in Dorval, Canada

Fedex Ground

Position Title: Operations Admin I – HR

Essential Functions

• Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring background checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates) • Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable • Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.) • Maintains personnel files for all employees • Provides support on auditing, reviewing, and processing the human resources paperwork and forms • Generates, compiles, and distributes HR reports • Participate in special projects, to include job fairs and retention/engagement events, etc. • Provides support to HR Department as needed • Must maintain confidentiality and perform all duties in accordance with company policies and procedures Additional Operations essential functions: • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone • Reviews, researches and/or enters data in various systems to support respective functional area • Compiles data and provides various regular and adhoc reports to management for review and determination • Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues • Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional Quality Assurance/Loss Prevention essential functions: • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Minimum Education

• High school diploma or GED required.

Minimum Experience

•None required

Required Skills, Abilities and / or Licensure

• Software skills, including use of Microsoft Office software and web-based applications. • General business skills such as typing; data entry and review; and use of phone, copier, and fax. • Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. • Customer service skills necessary to effectively and professionally respond to requests. • Verbal and written communication skills necessary to explain complex and/or confidential information. • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Address: 2000 Chemin St Francois

City: Dorval

State: Quebec

Zip Code: H9P 1K2

Domicile Location: FXG-CAN/CAN/Q6104/Montreal-Local

Auto req ID: 403883BR

Position Type: Part time

Employee Type: Non-Exempt

Other Job Description Information

Must be bilingual, and available Monday to Friday 10:00 – 15:00, must be available to work weekends and during peak period if required. Based on operational needs.

EEO Statement: FedEx Ground is an equal opportunity employer

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