ONSITE – Call Center Representative – Inbound/Outbound Calls

ONSITE – Call Center Representative – Inbound/Outbound Calls

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Located in Mesa, AZ

Salary: $17.00

Job Title: Call Center Representative – Inbound/Outbound Calls (Financial Aid/Admissions)

Location: Mesa, AZ (This is an ONSITE position, NOT remote.)

Schedule: Monday – Friday, 7:00 AM – 7:00 PM (8-hour shifts within this window)

Compensation:

• $17/hr initially
• $18/hr after 90 days and direct placement
• Performance reviews every 90 days thereafter

Job Description:

We are seeking motivated and dedicated Call Center Representatives to join our team onsite in Mesa, AZ. This position involves handling either inbound/outbound calls, assisting students with inquiries related to financial aid or admissions for vocational and trade programs. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to handle high call volumes. Whether assisting students with financial aid or following up on admissions interest, this role requires a professional, empathetic approach and the ability to manage objections confidently.

Key Responsibilities:

• Inbound Calls:
• Handle calls from students seeking financial aid to continue their education in a vocational or trade program.
• Gather necessary details from students and provide them with resources and guidance to navigate the financial aid process.
• Assist students in understanding their financial aid options, application processes, and eligibility requirements.
• Accurately document all interactions and follow-up actions in the system.
• Outbound Calls:
• Make outbound calls to warm leads of students who have expressed interest in vocational or trade programs.
• Engage with students to assess their continued interest and help them move forward in the admissions process.
• Overcome objections and handle rebuttals, aiming to convert leads into students ready to move forward with admissions.
• Meet daily and weekly call goals, focusing on securing as many “YES” responses as possible.

Qualifications:

• Strong verbal and written communication skills with the ability to explain complex information clearly.
• Confidence in handling objections and providing rebuttals, especially for outbound calls.
• Ability to manage a high volume of calls in a fast-paced environment (inbound or outbound).
• Customer service experience preferred, but not required.
• Proficiency in using computer systems for documentation and data entry.
• Positive attitude, problem-solving skills, and a passion for helping students achieve their educational goals.
• Must be available to work within the specified hours of 7:00 AM – 7:00 PM, Monday through Friday.

Benefits:

• Competitive hourly wage with regular performance reviews.
• Opportunities for career growth and advancement.
• Supportive and positive work environment.
• Business casual dress code.

Express Office: Mesa

849 North Dobson Road

Suite 107

Mesa, AZ 85201

Email us

Apply Now

ONSITE – Call Center Representative – Inbound/Outbound Calls

Share

Top Job

Located in Mesa, AZ

Salary: $17.00

Job Title: Call Center Representative – Inbound/Outbound Calls (Financial Aid/Admissions)

Location: Mesa, AZ (This is an ONSITE position, NOT remote.)

Schedule: Monday – Friday, 7:00 AM – 7:00 PM (8-hour shifts within this window)

Compensation:

• $17/hr initially
• $18/hr after 90 days and direct placement
• Performance reviews every 90 days thereafter

Job Description:

We are seeking motivated and dedicated Call Center Representatives to join our team onsite in Mesa, AZ. This position involves handling either inbound/outbound calls, assisting students with inquiries related to financial aid or admissions for vocational and trade programs. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to handle high call volumes. Whether assisting students with financial aid or following up on admissions interest, this role requires a professional, empathetic approach and the ability to manage objections confidently.

Key Responsibilities:

• Inbound Calls:
• Handle calls from students seeking financial aid to continue their education in a vocational or trade program.
• Gather necessary details from students and provide them with resources and guidance to navigate the financial aid process.
• Assist students in understanding their financial aid options, application processes, and eligibility requirements.
• Accurately document all interactions and follow-up actions in the system.
• Outbound Calls:
• Make outbound calls to warm leads of students who have expressed interest in vocational or trade programs.
• Engage with students to assess their continued interest and help them move forward in the admissions process.
• Overcome objections and handle rebuttals, aiming to convert leads into students ready to move forward with admissions.
• Meet daily and weekly call goals, focusing on securing as many “YES” responses as possible.

Qualifications:

• Strong verbal and written communication skills with the ability to explain complex information clearly.
• Confidence in handling objections and providing rebuttals, especially for outbound calls.
• Ability to manage a high volume of calls in a fast-paced environment (inbound or outbound).
• Customer service experience preferred, but not required.
• Proficiency in using computer systems for documentation and data entry.
• Positive attitude, problem-solving skills, and a passion for helping students achieve their educational goals.
• Must be available to work within the specified hours of 7:00 AM – 7:00 PM, Monday through Friday.

Benefits:

• Competitive hourly wage with regular performance reviews.
• Opportunities for career growth and advancement.
• Supportive and positive work environment.
• Business casual dress code.

Express Office: Mesa

849 North Dobson Road

Suite 107

Mesa, AZ 85201

Email us

Apply Now

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