Online Course Manager

85099BR

Off-Campus: Scottsdale

Manager Online Learning

Job Description

This role will drive an essential part of the Learning Enterprise mission to create stackable pathways to career mobility and degree attainment. You will support the delivery of a group of discipline-specific courses (ENG 101 and ENG 102) at scale, thus providing thousands of learners with foundational learning in this critical discipline area that will enable them to find a pathway to higher education and economic mobility. 

As a key member of the ULC academic infrastructure, reporting to the Executive Director of ULCs operationally, and the Faculty of Record in regard to course objectives and content, you will:

• support high-quality instruction at scale, introducing thousands of learners to the discipline;
• be responsible for managing affiliated personnel, graders, teaching assistants, course facilitators and learning success coaches who support your group of discipline-specific courses ensuring the best quality learner experience;
• partner with the ULC instructional design team and student success team to design, revise and deliver the courses effectively and improve them for greater learner success over time;
• work with your Faculty of Record (or if qualified and approved by the college unit, serve as faculty of record), engaging them as subject matter experts in periodic reviews and revisions;
• evaluate and ensure quality control for all instructional content in the courses;
• engage in strategy discussions for the marketing and growth of the courses;
• review course-level and learner level data and collaborate with cross-functional team to continuously improve the courses to maximize learner success; and
• partner with industry and organizations to create career pipelines for learners in your pathways.

Job Family

Instructional Design Tech

Department Name

Learning Enterprise

Full-Time/Part-Time

Full-Time

VP Code

Learning Enterprise

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$72,000-$115,000; per year DOE

Close Date

21-October-2022

Essential Duties

Support Faculty of Record in the revision of ENG 101 and ENG 102 courses for all delivery models, to maximize learner success and potential for scalability 

• Run operations for ENG 101 and 102 (all delivery models), to maximize learner success and potential for scalability, specifically:
  • Provide engaged instructor presence on in-course discussion boards, answering learner questions, providing feedback and stimulating discussion, learning and community building among learners
  • Supervise graders for the course, co-designing their training alongside the Manager for Learning Design Operations and participating in their training and calibration
  • Resolve learner issues in courses in consultation with the Faculty of Record
  • Participate in course evaluation and iteration to improve learner experiences
  • Help define course-specific metrics for success and work with student success designers to ensure appropriate data is collected and analyzed
• Consult and collaborate with subject matter experts designing other English courses
• Assist on special projects for the ULC ENG team as needed (e.g. Study Hall)

Minimum Qualifications

Bachelor’s degree in Information Technology, Computer Information Systems, or related field AND five years of related experience two (2) of which include higher education online course development and design associated with learning programs and also includes three years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Desired qualifications must be objective and verifiable by a resume. 

• Experience with technology designed to support course delivery at scale
• Experience in working in Canvas to create / manage all aspects of a course
• Life or academic experience that matches Learning Enterprise learner populations’ experiences (e.g. first-generation, PELL-grant eligible, returning adult student) or other experiences that help candidate align to the mission of Learning Enterprise
• Demonstrated knowledge of culturally responsive teaching and design
• Experience in working independently, exercising good judgment that prioritizes learner experience and success
• Experience collaborating in complex cross-functional team environments within higher education

Working Environment

• Lift 10 lbs.
• Use computers
• Communication skill

Department Statement

We believe that the rigid and linear design of traditional higher education is neither an effective ladder to social and economic opportunity for all learners nor is it responsive to rapidly evolving workforce needs. ASU has responded to these challenges with the creation of Learning Enterprise (LE). We are guided by the belief that everyone should have universal access to education and opportunity at every stage of life.

LE re-imagines the role of universities in society and evolves the design of learning offerings. These products (LE’s learning offerings) are academically rigorous, tech-enabled and outcomes-driven. They are stackable, accessible, and evidence-based and designed to respond to the needs of students and employers with the resources and values of the university. 

LE ‘s initial focus is on the following areas: Foundational skills and mindsets, Professional and technical career skills and Personal development, cultural and civic learning.

At LE, we share a common set of values that guide our work and collaboration:

Scrappy. We are undaunted by challenges. We remain undeterred by anything that stands in the way of moving our vision forward. If we fall, we get up, over and over again. If it doesn’t exist, we create it. If something doesn’t work, we try something else.

Driven. We always push to be better for ourselves, for each other and for our students. We are not defeated or guided by the status quo. We see what could be and relentlessly pursue it.

Intentional Architects. We know our attitude towards what we are doing will determine our success. We see the big picture and take deep pride in building every block that makes up our long-term vision. We are motivated by the potential of a transformed future while remaining firmly focused on tending to the tasks in front of us today.

Leading from the heart. We deeply care about people and their well-being. Everyone is unconditionally supported. We believe in human potential and invest in continuous growth.

Candid collaborators. We share ideas and feedback at all levels. We have strong opinions loosely held and intentionally engage in debate. We strive for clarity through direct and honest communication. We know our work is better for it.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.