One Stop Senior Counselor – One Stop Student Services

Description

 

One Stop Student Services

Division of Enrollment Management

University of Tennessee, Knoxville

The Office of One Stop Student Services at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our One Stop Senior Counselor position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.

The Position:

This position is part of the centralized team within One Stop Student Services that provides a student-focused approach to counseling and service, in order to provide an exceptional, seamless service experience that supports student success and institutional goals of recruitment, retention, and graduation. The position is a senior counselor position, responsible for being a Master of Service, providing the highest level of customer service, including innovative responses and assistance to all students, families and campus stakeholders. The Senior counselor is cross-trained to provide counseling and support to students (prospective, current, former, alumni), parents/families, and other campus community members in the areas of Undergraduate Admissions, University Registrar, Financial Aid and Scholarships, and the Bursar. This position also manages a defined caseload of students through the Vol Success Teams program, offering individualized counseling and territory management to aid in the improvement of retention and persistence of UT students. This position will be able to answer questions of significant breadth and depth related to Undergraduate Admissions, Bursar, Financial Aid & Scholarships, and University Registrar. In addition to answering questions, the One Stop Counselor will use professional judgment by problem solving student situations and taking action to resolve accordingly. This position is the first point of contact for students, and where personal interaction and problem solution begins. They will also be responsible for the training, mentoring, and continuing education of all one stop counselors and serve as the advisor for all student assistants.

Qualifications

 

Required Education and Experience:

Bachelor’s Degree

• 2 or more years of experience in customer service related field

Preferred Education and Experience:

• 1 or more years of experience in a Higher Education One Stop Office

Required Knowledge, Skills, and Abilities:

• Exceptional customer service skills and knowledge of basic service etiquette.

• Exceptional oral and written communication skills/public speaking skills.

• Attention to detail, writing, listening, and interpersonal skills.

• Ability to independently and strategically oversee case management of VST, emails, and calls.

• Ability to write clearly, concisely, and correctly.

• Ability to engage and interact effectively with people from diverse backgrounds.

• Ability to work together as a team.

• Ability to analyze and interpret data and make independent decisions.

• Ability to meet high expectations in a fast-pace, dynamic, customer-oriented environment.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of higher education, enrollment services, and student development.

• Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and process.

• Ability to work with new technologies to enhance the overall student management systems.

The Division

The Enrollment Management (EM) division comprises more than 170 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics. The Office of Enrollment Management is committed to our Vision, Mission and Values . We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University and Region

UTK   is the state’s flagship, land-grant university. We are a Research 1 university with 11 colleges and more than 30,000 students. With new leadership at the system, university, and college levels, UTK is poised for dramatic positive change focused on solving some of the most audacious, pressing problems our country and world face today. The city of Knoxville is a hidden gem surrounded by eight gorgeous lakes, with a beautiful and walkable downtown, a diverse music scene including internationally recognized festivals, active neighborhoods, unique restaurants, and a robust offering of diverse cultural and outdoor activities. UTK is located within easy driving distance to the Great Smoky Mountains, Atlanta, Nashville, Asheville, Charlotte, Louisville and Cincinnati. It is only a day’s drive to Memphis, Chicago, and Washington D.C. Knoxville and the surrounding counties have a population of more than 850,000 people.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references.

Job
  Student Services Support 
Primary Location
  US-Tennessee-knoxville 
Organization
  One Stop 
Schedule
  Full-time 
Campus/Institute  Knoxville 
Job Posting
  Oct 19, 2022, 9:25:08 AM