OMFS Clinic Supervisor – Front Office

OMFS

Full Time

70043BR

Job Summary

Reporting to the Dental Clinics Manager and the Department Chair, the OMFS Supervisor will be responsible for supervising services, staff and sychronization of the operational services for the OMFS Clinics to include (Oral and Maxillofacial Faculty Clinic and Oral and Maxillofacial Surgery Student Clinic? The incumbent will perform the supervision of patient reception, scheduling, staffing, and clinical oversight and will ensure patient-centric access services are delivered smoothly and efficiently.

Under the direction of Dental Clinics Manager and the Department Chair, as well as collaborating with the department leadership, the OMFS supervisor will assist in management decision and strategic planning as it relates to the implementation of departmental policies and procedures, and will provide analysis in a variety of complex situation encompassing all areas of responsibility.  They will also work with the Dental Center Back Office and the Patient Billing Unit to enhance billing workflows/procedure across OMFS Clinics.

The OMFS Supervisor will serve as a liaison between faculty, residents and staff, and will collaborate with Dental Center leadership to identify and proactively mitigate issues which create barriers to clinics access and patient flow. The supervisor will be responsible for creating and maintaining a goal-oriented climate of cross-team collaboration for effective problem solving, conflict resolution, support for organizational values and standard work.

Department Description

The Department of Oral and Maxillofacial Surgery is an exciting academic and clinical enterprise, the role of which is teaching and practicing the diagnosis and treatment of localized and systemic oral diseases and developmental conditions and advancing knowledge about them.

SCHOOL OF DENTISTRY

MISSION: Advancing health through excellence in patient care, education and discovery.
VISION: To be the preeminent innovator in oral and craniofacial health worldwide.
VALUES: Through our values, we demonstrate LEADERSHIP in all that we do.
Leadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership.

The School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty, staff, students and trainees who can meet the changing needs of the School, society and profession, and optimizing resources to support strategic objectives and maximize stakeholder value. 

We provide comprehensive oral health care services with over 120,000 patient visits per year.  We offer a four-year DDS program as well as a two-year program for international dentists that culminates in the DDS degree.  We have numerous specialty residencies, PhD and Master’s degree programs in Oral and Craniofacial Sciences, a combined DDS-PhD program, and a combined PhD-dental specialty training program. Other graduate programs include Craniofacial and Mesenchymal Biology and Bioengineering, and a DDS/MBA program. The School is one of the preeminent oral and craniofacial research enterprises in the world, ranking number one in National Institute of Health funding for 24 consecutive years. 

This position is in the Department of Oral and Maxillofacial Surgery which has clinics that perform both dental and medical procedures.  This position provides general supervision to the Oral and Maxillofacial Surgery Faculty Clinic, and the Oral and Maxillofacial Surgery Student Clinic. The Clinic Supervisor provides immediate supervision to the front desk functions including registration, check-in, scheduling, answering phone calls and customer service.  The Clinic Supervisor works cooperatively with the Billing Supervisor and Back Office Supervisor to ensure operations run smoothly.

Required Qualifications

• Bachelors degree in related area and / or equivalent combination of experience / training.
• 3-5 years relevant experience including supervisory experience
• 1-2 years prior supervisory experience
• Knowledge of human resources management policies with the ability to train, monitor, evaluate, and document human resources issues and performance
• Solid knowledge of the organization’s processes, protocols and procedures with a focus on budget, account and fund management and / or personnel management within labor contract(s) and personnel policy.
• Solid knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll.
• Demonstrated skills in employee supervision and HR administration.
• Interpersonal skills to effectively motivate others.
• Solid skills to quickly evaluate complex issues and identify resolution.
• Solid knowledge of common organization-specific and other computer application programs.
• Solid organizational and customer service skills to effectively manage multiple priorities.
• Solid interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills.
• Working knowledge of medical/dental office skills. Strong computer skills. Must stay current on new features of appointment/billing and EHR system).  Experience with computerized appointment and dental billing system
• Strong interpersonal skills.  Exceptional telephone skills.  Excellent communication, data entry and organizational skills.  Ability to deal with a wide variety of people in and effective and courteous manner.  Must be a team player who works well with staff, faculty and patients.
• Must be able to work independently, under stress in a busy clinic environment, and to set priorities.

Preferred Qualifications

• Demonstrated knowledge of patient-scheduling systems, medical and insurance terminology
• Knowledge of dental billing

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

004172 AMBUL CARE ADMSTN SUPV 1

Job Category

Dentistry, Supervisory / Management

Bargaining Unit

99 – Policy-Covered (No Bargaining Unit)

Location

Parnassus Heights (SF)

Additional Shift Details

M-F, 8am-5pm