Officer, Program implementation, Executive Education Operations, School of Business

Reports to: Manager, Program Implementation

Purpose: This position entails both hands-on activities as well as supervisory activities. The job holder will supervise the program implementation activities of all running programs. In addition, she/he will recruit, hire, and train the facilitators who will be handling live-online and/or face-to-face sessions to ensure the Programs’ successful implementation.

Responsibilities:

Planning and Program Implementation

• Manage the implementation of Executive Education’s (ExecEd) programs across, within a location, or/and different locations, and all their related activities with the highest quality levels and in accordance with the ExecEd policies and procedures
• Coordinate with the support team facilitating daily operations in case of face-to-face instructional mode: class reservation, audio-visual A/V equipment provision, printing, and distribution of learning material files, if any
• Monitor live online and face-to-face sessions for programs they are assigned to ensure instructors and participants have a good experience
• Supervise the facilitators who will be implementing online programs, and all their logistical activities with the highest quality levels and in accordance with the ExecEd policies and procedures
• Report participants’ concerns/complaints regarding instructors and content to the concerned program manager
• Conduct the program orientation sessions and upload them on Moodle
• Resolve instructor and participants’ concerns instantly and escalate in case of failure to solve

Zoom, Moodle, SSB, and other Application Support

• Provide all required technical and logistical support to the instructors and the participants, when and if needed

General Administrative Activities

• Prepare the graduation certificates and transcripts request form for participants who are eligible for graduation and submit it to the participants’ logistics subunit
• Prepare activity reports and other deliverables, as required
• Adhere to ExecEd quality standards, policies and procedures

Facilitators Recruitment and Selection

• Manage all recruitment processes logistics with applicants, Human Resources Unit and all needed units

Program Implementation Training

• Develop and give training to the facilitators and provide coaching on all logistics on a regular basis
• Collaborate with management to identify the unit’s training needs
• Oversee direct and schedule appropriate training sessions
• Prepare training materials such as module summaries, videos tutorials, and presentations
• Develop monitoring systems to ensure that all facilitators are performing job responsibilities according to training

Executive Education Development

• Participate in developing and updating ExecEd policies and procedures
• Assist in maintaining different accreditations and comply with their standards
• Adhere to ExecEd quality standards, policies and procedures

Reporting

• Produce weekly and monthly reports on all activities
• Participate in the development of the unit’s annual report
• Produce ad-hoc reports as requested by management
• Participate and perform any other duties or projects as assigned

Requirements:

Minimum Education Requirements:

• Bachelor’s degree is required
• A postgraduate study is an asset

Experience:

• A minimum of 7-9 years of experience in the related field

Skills:

• Language Skills: Fluent English both oral and written
• IT Skills: Excellent Microsoft Office and Internet Research
• Soft Skills: Communication, teamwork, presentation, negotiation and problem-solving skills, report writing skills, and ability to perform under stress

This position is open until October 30, 2022

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

“The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply.”

“We thank all individuals who have expressed interest in working at The American University in Cairo.”