NSO Manager

March 12, 2024

East Carolina University


Position Details
Position Information

Job Title NSO Manager
Position Number 922075
Vacancy Open to All Candidates
Time-Limited No
Department Homepage https://housing.ecu.edu/
Advertising Department CAMPUS LIVING
Division Student Affairs
Classification Title 13150 Student Services Special
Competency Level 1 – Contributing
Working Title NSO Manager
Number of Vacancies 1
Full Time Equivalent (FTE) 100.00
Full Time or Part Time Full Time
Recruitment Range $31,200 – $41,351
Anticipated Hiring Range $35,391 – $39,116
Salary Grade Equivalency GN05
Work Schedule M-F
Work Hours 8-5
Position Location (City) Greenville
Job Category Staff – Office/Clerical
Organizational Unit Overview The Division of Student Affairs actively supports the University’s missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The Division anticipates students’ developmental needs throughout their collegiate experiences and promotes students’ development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs that seek to: Assist students in developing respect and appreciation for individual differences, interpersonal civility, and human rights. Enhance the learning environment, facilitate retention, and optimize the student experience. Accommodate the diverse needs of all students. Support a community environment that is welcoming, safe, and secure. Assist students in meeting their basic needs for housing, nutrition, and physical and emotional well-being. Provide the means for students to become active participants and leaders in their own learning. Assist students in developing logical thought processes and sound decision-making skills. Assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice.
Campus Living has responsibility for a complex system of operations and services which include sixteen residence halls housing 5,500 resident students and an operating budget exceeding $30 million annually, Dining Services, with twelve locations, an average of over 5,500 meal plans, and an operating budget that exceeds $30 million and ECU Transit with an operating budget exceeding $5 million annually. These Functional Areas in Campus Living include: Facility Management: Physical plant maintenance, repair and replacement process, renovations, housekeeping, and capital projects. Fiscal Management: Budget preparation, fiscal monitoring, accounts payable and receivable, debt service accounting, purchasing, payroll, and personnel. Administrative Services: Contracting and leasing, strategic marketing, policy and procedure establishment, summer conferences, neighborhood service office operations, resent operations, computer lab establishment and operations, customer service training, assessments, and cable TV services. Residence Life: Live-in professional staffing, paraprofessional staff, community development, academic support programming, student activities, resident disciplinary process, staff selection, staff development and training, collaborative programming with other departments, resident advisor class development and instruction, on-call response system, counseling, educational programming, and individual growth opportunities. It is essential that the department be run as a successful business venture while conforming to the guidelines set forth in the federal, state, and university policies. Constant vigilance is required regarding the appropriate dispersal of income. Revenue must be generated to cover expenses including overhead charges and to allow for continued growth. Campus Living is committed to offering personal and affordable services, supporting the academic mission of the University, and providing opportunities for individual growth of residents within a comfortable environment and caring community.
Job Duties The Neighborhood Service Manager supervises the Neighborhood Service Office, a satellite office for Campus Living, which operates fourteen-eighteen hours per day and serves approximately 2300 residents in five-to-ten residence halls; hires, trains, supervises, and evaluates a team of student staff and one student manager; works in tandem with the residence life area; coordinates check-ins and check-outs; assists with occupancy and managing no-shows or other forms of cancellations; manages pulling keys and controlling access for the Camps and Conferences staff; completing health and safety inspections; assists with room condition reports; acts as liaison to the housekeeping supervisor, facilities manager and dining staff for issues related to check-ins; develops and trains staff in reporting maintenance through computerized work order system or to appropriate emergency staff; assists with managing mail operations.

  • The Manager may serve on various Housing and Student Affairs committees and assists with special Campus Living projects and activities as requested.

  • Manage Mail Services: The Neighborhood Service Manager assists with the receipt, management, and return of mail for students within their area, including packages from USPS, Amazon, FedEx, and others.

  • Manage the Facilities Program: The Manager supervises the safety inspections process. This involves creating training manuals, training staff on the inspection process scheduling and implementation of the process and follow-up on the removal of all violations. The Manager will ensure that the process is followed so that a safe residence hall environment is provided. The Manager determines whether an item is a chargeable damage and initiates the bill and determines procedures for charge and review. The Manger can grant appeal and provide amount and reason for credit and party to be credited or deny and pass-on reason for denial for further possible appeal to the Assistant Director for Administration. The Manager will respond to situations when on call and during office hours. The Manager will differentiate between routine and emergency maintenance problems and take appropriate action such as dispatching locksmiths, housekeepers and various facilities personnel. The Manager will recommend standards for quality and quantity of custodial work to the Housekeeping Supervisor and ensure needs are met for conference participants and special guests. The Manager will respond to the resident’s complaint and conduct follow-up with Housekeeping and Facilities supervisors to ensure corrective action has been taken. The Manager will ensure room keys, building door keys, master keys, vendor keys and special conference keys are issued and returned; locks changes; and keys replaced. The Manager assures accurate record keeping for those tasks and initiates billing accordingly.

  • Supervision: The Manager hires, trains, schedules and evaluates a student staff of 10-12 student employees, and one student manager. The Neighborhood Service Manager acts as a trainer to the service office and conference staff developing and interpreting policy and procedure as well as creating training manuals and training sessions for student and two professional staff (6-8 weeks in the summer) on issues related to summer school and summer conference housing. The Manager serves as a resource for students and parents, Residence Hall Coordinators and Resident Advisors and responds to complaints and suggestions regarding the general operation of the faculties and is a knowledgeable consultant concerning university supported services and programs such as help-desks, computer labs, registration sites, one-card operations, dining, parking, vending, RESNET, laundry services, Housing and Student Life programming, etc.

  • Manage an Area Housing Office: The Housing Services Manager serves as the supervisor to the neighborhood services staff, who are responsible for check-ins, room changes, withdrawals, safety inspections, neighborhood no-show reports, checkouts, room condition reports and assisting with summer school and conferences operations. The manager is knowledgeable of university main frame in order to interpret queries and reports. This is a highly visible position, which involves a great deal of public contact, both with other agencies inside the university and with students and their parents. The Neighborhood Service Manager is considered an essential team member for issues related to housing assignments, and administrative actions including removal and re-assignments of residents. The Manager assures that all records necessary for operating the residence halls are accurate and protected including administrative, safety inspection reports, rosters, key codes, room condition reports, key registration cards, phone numbers, etc.
Minimum Education/Experience Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
License or Certification required by statute or regulation None
Preferred Experience, Skills, Training/Education
License or Certification required by the Department None
Special Instructions to Applicant
  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date 03/11/2024
Job Close Date – Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 03/18/2024
Open Until Filled No
Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/68535
Alternate option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOE East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA[email protected] .
Eligibility for Employment Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

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