Night Manager – Front Desk in Banff, Alberta

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service.  Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world’s finest heritage resorts

What you will be doing:

 

• Lead, teach, coach, and inspire the Night Audit team to turn moments into memories

• Active part of the Emergency Response team, working closely with hotel security team

• Responsible for team building and growth via, monthly meetings, training, colleague follow up and performance reviews

• Accurately posting all guest and group charges

• Assisting with daily Front Desk procedures/tasks including check in’s and outs

• Completing duty management responsibilities for the hotel 

Qualifications

Your experience and skills include:

• Minimum 2 years previous Front Desk supervisory experience in a Large Hotel preferred

• Excellent knowledge of Micros-Opera Property Manager, word and excel

• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery

• Graduate of Hotel Management or Hospitality program an asset

• Excellent written and verbal skills with a high attention to detail required

• Your team and working environment:

• Fast-paced, upscale, luxury hotel

• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees

• One complimentary meal per shift in our staff cafeteria 

• Comprehensive benefits package Medical, Vision & Dental

• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com (cll.careers@fairmont.com)

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com.