NEW VAC-12228 Community Engagement and Feedback Center Facilitator Level not specified – Level not specified CTG – Committed To Good Closing in 2 days Nangarhar Province

CTG - Committed To Good

Job description

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

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Overview of position

UNICEF in Afghanistan remains steadfast in its commitment to placing affected children, adolescents, and their families at the forefront of its humanitarian and development efforts. This dedication is reflected in global guidelines such as the Core Commitment for Children (CCCs), Core Humanitarian Standard (CHS), and Inter Agency Standing Committee (IASC) commitments, which underscore the importance of providing timely and lifesaving information, fostering active participation, ensuring access to feedback mechanisms, and delivering enhanced services through a coordinated network of humanitarian responders.

To uphold these principles, UNICEF
Afghanistan is working diligently to ensure that participation and
accountability to affected people (AAP) are systematically integrated into all
programs, systems, and procedures. This entails establishing feedback mechanisms
that enable the voices and preferences of affected boys, girls, men, and women
to inform decision-making processes. Moreover, it involves fostering an
environment where UNICEF staff and partners not only understand and respect the
perspectives of affected communities but also systematically incorporate them
into their work.

The Social and Behavior Change (SBC) team at UNICEF Afghanistan is leading organizational efforts to strengthen and integrate AAP into all operations. At both national and sub-national levels, numerous feedback systems are being established to amplify community voices and facilitate real-time feedback. Additionally, the deployment of a Community Engagement and Feedback Center (CEFC) facilitator will provide vital support in operationalizing this centre, ensuring that it effectively serves its purpose.

By prioritizing the active participation
and accountability of affected communities, UNICEF Afghanistan strives to
enhance the relevance, effectiveness, and sustainability of its humanitarian
and development interventions, ultimately working towards the betterment of the
lives of those it serves.

Role objectives


  • Developing and maintaining strong, functional relationships with all relevant parties and stakeholders across the target areas/district/province sites.
  • Facilitate and support activities for community engagement.
  • Liaising with key partners and adults to build strong community support for the project implementation approaches.
  • Establishing a Practitioner network on site to promote communication.
  • Establishing/Facilitating for the community and groups to the community needs.
  • Undertaking community data analysis and baseline site implementation planning.
  • Welcome the visitor to the IFC and take detail addresses.
  • Engage the visitor(s) in two-way communication sessions i.e group and or one on one sessions.
  • Record feedback, quires, and complaints in logbook.
  • Refer queries, complaints, and feedback in line with referral pathways and processes.
  • Follow up with key service providers i.e Health, Nutrition, WASH, Protection, Education, PSEA, GBV, Cash Transfer, Polio, DRR etc. for the closing the feedback loop.
  • Share updated report from the IFC on a regular basis-daily, weekly and monthly.
  • Assist humanitarian actors in ensuring community participation, community perception and help promote community voices and concerns.
  • Engage community structures/ key influencers and communities in collecting/responding to community feedback.
  • Raising awareness and mobilizing and engaging community structures and communities in communication activities during diseases outbreak, and health emergencies national/international Campaigns.


  • Plan and organize trainings to community members according to program work plan operational manual.
  • Identify the training needs of the community institutions, and report to the supervisor and trainer for arranging training programs in response to these needs.


  • Plan activities on
    weekly, monthly, and quarterly base and submit it to supervisor in a
    regular manner.
  • To facilitate the community to plan and
    prioritize their main concerns with respect to the project manner.
  • Any other activity assigned by line manager.

Project reporting

Reporting to Regional Coordinator and CTG Account Manager

Key competencies

  • Graduated university from social sciences or
    Psychosocial field with a BA, and/or have a degree relevant to health
  • 2-3 years’ experience of the health sector and
    community mobilization desirably who have an understanding of Afghanistan
    health system.
  • Experience with the National and international
    organization, Community Governance and Livelihood Project, and community
    driven development is highly preferred.

Team management

This role has no team management responsibility. 

Further information

  • At no stage of the recruitment process will CTG charge candidates a fee, this includes during the application stage, interview, processing, assessment & training.

  • Able to travel to all districts of the province assigned.


· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.

· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times.

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