NEW VAC-12216 HR / Administrative Investigator Level not specified – Level not specified CTG – Committed To Good Closing in 10 days Dubai

  • Contract
  • Dubai

CTG - Committed To Good

Job description

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

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Overview of position

The mission of CTG is to partner with the world’s most effect humanitarian organisations to provide support in enabling the success of projects, to provide a duty of care to staff who operate in conflict affected countries & to ensure that all of our business practices remain ethical & uphold human rights.

Role objectives

Objectives include but are not limited to:

  • To conduct administrative investigations to establish whether CTG staff have breached internal policies & procedures.

  • To support the development & implementation of prevention policies & mitigation measures through the tracking & reporting of cases & lessons learned.

  • To enhance processes for investigating, documenting & reporting on performance & discipline incidents with effective organization skills & report writing skills.

Specific responsibilities will include but not be limited to:

  • Leading in the management of minor performance & disciplinary issues (i.e. absence to work, poor performance, adherence to SOPs, etc.).

  • Investigating major disciplinary issues (i.e. fraud, corruption, SEAH, theft, etc.) in line with CTG’s investigations division guidelines.

  • Arranging & conducting interviews with consultants & other stakeholders where required.

  • Ensuring detailed minutes of any interviews & meetings held in relation to disciplinary cases are kept.

  • Gathering, recording & securely retaining evidence relating to an investigation in accordance with CTG investigations division guidelines.

  • Drafting & reviewing warning letters, termination letters & other performance management documentation & developing a precedent bank.

  • Developing & implementing of investigations plans, investigations reports & management implication reports.

  • Drafting & reviewing correspondence with clients & other parties.

  • Ensuring files are organised & up to date in appropriate electronic secure formats.

  • Maintaining an updated case / investigation tracker in electronic format.

  • Supporting the preparation of awareness & prevention training for staff.

  • Supporting the ethics committee with administrative & project matters when there is capacity.

Project reporting

This role reports to the Ethics & Quality Manager.

Key competencies


  • Bachelor’s degree in legal studies, business studies, international affairs, development studies or similar (essential).

  • Master’s degree in legal studies, business studies, international affairs, development studies or similar (desirable). 

  • HR management certification / diploma (advantage).

  • Investigations training (preferable).

Work experience:

  • 5+ years of relevant experience (desirable).

  • Extensive experience dealing with disciplinaries & investigations (essential).

  • Experience working in the HR & / or humanitarian sector (preferable).

Geographical experience:

  • Experience within Africa & Middle East (desirable).


  • Fluency in written & spoken English (essential).

  • Arabic language skills (favourable).

  • French language skills (favourable).

The successful candidate will:

  • Be a self starter & able to work independently with minimum supervision.

  • Be comfortable handling large workload, working under time pressure, managing multiple issues at once.

  • Have strong organisational skills, ability to follow up on issues & prioritise.

  • Possess excellent attention to detail & accuracy.

  • Have strong written & verbal communication skills.

  • Have superior research skills.

  • Demonstrate a high level of discretion with confidential matters.

  • Have experience with online document management systems.

  • Have business proficiency in computer systems and MS Office applications.

Team management

This role has no team management responsibility.

Further information

  • Qualified female candidates are highly encouraged to apply.

  • Applicants based in Dubai & immediately available to start would be preferred.


· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.

· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times.

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