NEW Refugee Support Service Coordinator Mid level – Mid level IRC – International Rescue Committee Wichita

IRC - International Rescue Committee

Requisition ID: req52437

Job Title: Refugee Support Service Coordinator

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 25.20 – 26.20 Hourly

Location: Wichita, KS USA

Work Arrangement: Hybrid

Job Description


The Refugee Family Support Coordinator is responsible for programming that assists newly arrived refugees and other qualified immigrants to attain self-sufficiency through employment by guiding them through employment preparation, coordinating job placements, and other career advancement services. 

The coordinator manages staff and leads the Wilson Fish Program for the IRC Wichita office as set forth by Kansas Office for Refugees (KSOR).  They also work closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences using a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.


Responsibilities include, but are not limited to:

  • Learn and implement guidelines for services for the KSOR Wilson Fish Program and stay apprised of relevant developments and public policies.
  • Receive referrals for case management for ORR-eligible and TANF-eligible clients and participate in any needed case conference meetings to assure continuity of care.
  • Enroll clients in Wilson Fish Program, assess client needs, create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers, stabilizing, and obtaining and retaining employment.
  • Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
  • Connect clients to employment, language learning, and vocational training opportunities in partnership with the Economic Empowerment and Education teams.
  • Collaborate with internal and external partners to discuss caseload, identify clients ready for job placement, and any client participation concerns.
  • Provide Wilson Fish CM-related reporting in a timely manner.
  • Participate in team and partner meetings and training to assure appropriate communication and stay up to date on developments.
  • Manage staff including daily oversight of active caseload, delegation of work assignments, and coaching. Evaluate and report staff performance. Cultivate a respectful, supportive, and inclusive environment for team members and clients.
  • Ensure all contact with clients, referrals, and follow-up and record-keeping represent the highest standards.
  • Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
  • Detail each client interaction according to program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
  • Ensure that programs meet all contractual and reporting requirements.
  • Ensure quality data collection across all programs; lead the production of reports and impact data to provide insight to internal and external partners.
  • Other duties as assigned.

Job Requirements:


  • Bachelor’s degree in social work or related field of study preferred.

Work Experience:

  • 2 years relevant professional experience in human services field required; minimum of 2 years resettlement experience strongly preferred.
  • Experience working with refugee and/or immigrant populations strongly preferred.
  • Prior people management experience a plus.

Demonstrated Skills & Competencies:

  • Strong relationship building, diplomacy, and networking skills; ability to optimally build internal and external relationships.
  • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
  • Proven success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Proficient in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
  • Valid driver’s license and access to a personal, insured vehicle.

Working Environment: 

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period. 


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