NEW Project Coordinator (MSDFS Digital Transformation) Level not specified – Level not specified UNDP – United Nations Development Programme Closing in 8 days Port of Spain

UNDP - United Nations Development Programme

Background
 
Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
 
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
 
This project supports the Trinidad and Tobago’s Ministry of Digital Transformation in its mission by focusing on upgrading the government’s services offering through the development and integration of digital applications that simultaneously improve the ease, efficiency and security of service delivery. The National Information and Communication Technology Company Limited (IGovTT) will also be closely involved with this project as the long term partner for efficient management of systems and processes which are developed by this project.
 
The objective of the project is to improve efficiency and reduce transaction costs to government and citizens, while expanding the inclusiveness of the provision of such services to the elderly, the poor, persons with disabilities, women and girls and residents of rural communities. 
 
The project commits to three inter-related outcomes:
  1. A project management and digital oversight dashboard to assist in the coordination of diverse projects and stakeholders, and measure progress towards the implementation of the objectives, as outlined in the Draft National Digital Strategy (2022-2025).
  2. An Electronic Identification (e-ID) digital application, supported by a National Trust Solution and integrated with the National Interoperability Framework, to increase the ease of access and efficiency of government services for members of society.
  3. Digitally transforming the operations of the Ministry of Social Development and Family Services (MSDFS), with the potential of expanding and replicating those services at other ministries.
The Project Coordinator for Digital Transformation at MSDFS will primarily support Outcome #3, which is the digitization of records and processs, implementation of systems to support digital processes, and supporting the digitization of benefits provided to clients of the Ministry of Social Development and Family Services (MSDFS).
 
 
Duties and Responsibilities
The MSDFS Digital Transformation Project Coordinator (Project Coordinator) will ensure the effective and efficient day to day management of the project under the overall guidance of the National Digital Transformation Project Manager. They will be responsible for coordination of technical product development activities, project management support, coordination and communication among multiple diverse stakeholders, analytical project progress reporting. Additionally, this role will coordinate closely with the embedded team of the Ministry of Digital Transformation (MDT) at the MSDFS to ensure alignment of project activities with the strategic priorities of the MDT and the MSDFS.  Responsibilities of the Project Coordinator include, but are not limited to, the following:
 
1. Ensure Effective Technical Project Management
  • Manage end-to-end project implementation activities, ensuring adherence to timelines, budgets, and quality standards.
  • Collaborate closely with internal and external software and systems development teams (Vendors, UNDP SIGOB Teams, MDT and IGovTT) to ensure a comprehensive understanding of product functionalities, technical requirements, and integration points.
  • Demonstrate a strong understanding of the technical requirements for implementation of Digital Records Management Systems and general Information and Communications Technology Systems.
  • Provide technical guidance and support to the MSDFS during the integration phase of the Digital Records Management System, ensuring seamless integration into their existing systems and infrastructure.
  • Troubleshoot and resolve technical challenges and issues that arise during implementation, working closely with engineering teams as needed.
  • Collaborate with embedded MDT Digital Delivery Unit (MDT DDU) to understand integration requirements and subsequently facilitate efficient integration of UNDP Digital Platforms with the ISEMS Social Welfare Management System and national E-ID framework.
  • Support to the Project Manager in completing:
    • A comprehensive project implementation plan inclusive of the project’s critical path is prepared and approved by the Project Board.
    • Development of technical scopes and Terms of Reference for procurement of all goods and services for the project.
    • Mobilisation of all contractors and suppliers, and supervision of all work in accordance with letters of agreement or contracts.
    • Overseeing daily project implementation and identification and management of risks and taking corrective action where necessary with the approval of the Project Board or UNDP Country Office.
    • Management of key stakeholders throughout project implementation process.
 
2. Establish partnerships and open channels of communication.
  • Act as a liaison between the UNDP, MDT and MSDFS for the Digital Records Management, E-ID implementation, and Social Benefits Wallet initiatives, and also as a liaison and point of contact for UNDP, External Vendors, and the Ministry of Digital Transformation for matters related to this project.
  • Coordinate closely with the Project Team from the MDT DDU at the MSDFS to ensure alignment and integration with other existing and inter-related digital projects at the MSDFS.
  • Establish and maintain effective working relationships with project stakeholders, including internal teams, external partners, government officials, and clients.
  • Collaborate with cross-functional teams to gather project requirements, align expectations, and ensure seamless communication throughout the project lifecycle.
  • Manage stakeholder expectations and provide regular project updates, reports, and presentations as required.
 
3. Monitor and report on progress in implementing project activities and achieving the targets set.
  • Establish monitoring and evaluation frameworks to track project performance, impact, and sustainability.
  • Collect, analyze, and interpret project data to measure outcomes and identify opportunities for optimization.
  • Prepare comprehensive project evaluation reports, including lessons learned and recommendations for future projects.
 
4. Contribute to the advancement of key priorities of the UNDP Country Office (CO) in Trinidad and Tobago, including:
  • External communication about CO priorities, interventions, achievements, and initiatives, through social media and blog posts, contributions to local news media, attendance and organization of conferences and stakeholder dialogues, etc.
  • Ensuring the use of Gender Lenses in Project Implementation, which entails integrating gender perspectives across all stages of the project cycle, including gender mainstreaming, inclusive participation, capacity building, and monitoring and evaluation, to promote gender equality and women’s empowerment effectively. This involves analyzing gender dynamics, addressing gender disparities, and fostering partnerships to achieve sustainable development goals.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
 
 
Institutional Arrangement
The Project Coordinator will be supervised by the Digital Project Manager for the Digital Transformation Project, or his/her designate.
 
 
Competencies
 
Core Competencies
  • ACHIEVE RESULTS – LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
  • THINK INNOVATEVELY – LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
  • LEARN CONTINUOUSLY – LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
  • ADAPT WITH AGILITY – LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
  • ACT WITH DETERMINATION – LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
  • ENGAGE AND PARTNER – LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
  • ENABLE DIVERSITY AND INCLUSION – LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.
 
Cross-Functional Competencies
  • BUSINESS MANAGEMENT

    • PROJECT MANAGEMENT: Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals
    • PARTNERSHIPS MANAGEMENT: Ability to build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies.
    • COMMUNICATION: Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.
    • MONITORING: Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results.
 
Technical Competencies
  • DIGITAL & INNOVATION

    • DIGITAL PRODUCT MANAGEMENT: Ability to design and lead digital product development including testing, ongoing product iteration, product strategy and delivery.
    • AGILE’ METHODOLOGIES AND PRACTICES: Ability to manage projects and processes through continuous iteration, learning and improvement. • Ability to manage a self-organising cross-functional teams, foster a team culture of curiosity and learning. • Being nimble and being able to improvise and quickly adjust to unforeseen events or changes in conditions or context.
    • DIGITAL TRANSFORMATION DESIGN: Practical and strategic skills in digital transformation for governments and organisations.
 
Required Skills and Experience
 
Education:
  • Advanced university degree (A Master’s degree or equivalent) in either Computer Science, Software Development, Information Systems, ICT related field, project management, international development, public policy or any related field is required.  OR
  • A first-level university degree (bachelor’s degree) in the above mentioned areas, in combination with an additional two years of qualifying experience will be given due consideration in lieu of Master’s Degree.
  • Certification in Emerging Technologies such as blockchain, biometrics, or digital identification would be considered an asset.
 
Experience:
  • Minimum of up to 2 years (with master’s degree) or 2 years (with bachelor’s degree) of relevant experience in project management, planning and implementation is required.
 
Desired Skills/Experience:
  • At least 3 years of experience implementing or managing software or information systems.
  • At least 2 years or more experience in the implementation of government systems and software, such as digitization of paper-based records, digital access to government services, interoperability platforms, or database management.
  • At least 2 years or more Experience with Agile methodologies and familiarity with project management tools and software.
  • At least 2 years or more of stakeholder management experience, leading communications with senior government leaders, multilateral agencies, internal teams, and cross-functional stakeholders.
  • Experience working with National Governments in the Caribbean is an asset.
  • Demonstrate a technical understanding of technology trends and digital solutions relevant to digitalization of records and processes, mobile social benefits wallets, and National Electronic Identification Systems (E-ID) is an asset.
  • Demonstrated ability in effectively convey project status, progress, and risks to stakeholders.
  • Demonstrated ability to troubleshoot technical issues and provide effective solutions during the implementation process is desired.
  • Demonstrated ability to work closely with technical teams to evaluate and select appropriate digital tools, platforms, and methodologies for project implementation is an advantage.
 
Languages:
  • Fluency in the UN language of the duty station (English) is required.
  • Knowledge of Spanish or any another UN language is desirable.
 
Disclaimer
 
Important applicant information
All posts in the NPSA categories are subject to local recruitment.
 
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
 
Workforce diversity
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.
 
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