NEW IT Officer (Afghan Nationals Only) Level not specified – Level not specified IRC – International Rescue Committee Kabul

IRC - International Rescue Committee

Requisition ID: req52249

Job Title: IT Officer (Afghan Nationals Only)

Sector: Information Technology

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Kabul, Afghanistan

Work Arrangement: In-person

Job Description

General Duties

  • Troubleshooting and maintenance of Computers daily and focus on analysing problems finding and delivering permanent solutions to problems occurring regularly.
  • Setting up new users’ accounts and profiles, dealing with password issues, testing, and evaluating new technology.
  • completion of removing viruses from all Computers and managing the online IT ticking system.
  • Daily troubleshooting end-user hardware and software issues, working continuously on a task until it.
  • Monthly Computers/Printers/Copiers preventative maintenance and regular checking.
  • Ensure the smooth functioning of all IT infrastructure such as network connections, besides hardware and software.
  • Keeps regular contact with Field staff requiring ICT support & help disk.
  • Filling the ICT item damage report and handing over the repairable ICT items to the workshop.
  • Monitoring Internet bandwidth, latency, connectivity, and user’s internet usage on Meraki firewall.
  • Provide training on new implementing technologies and features.
  • Maintained IT inventory database for IT hardware and software and updated All IT assets in online database and offline management.
  • Proper documenting of IT assets issues, damage, and lost forms.
  • Performing installations, computer Operating system, wireless Access points, Routers, Network Printers, MS Office 365, windows10 and Network-attached storage, and repairs.
  • Attending online weekly meetings with Kabul IT and meetings with field staff.
  • Troubleshoot Integra and Box problems.
  • Good troubleshooting skills using logic and common sense.
  • IT Orientation to new staff.

Specific Duties:

  • Raising Tickets for any single issue on service-Now.
  • Updating online IT equipment asset management database on box based on time.
  • Updating asset tracker list and assigned users on ServiceNow.
  • IT filing system & documentation.
  • Manage and update Port Mapping list.
  • Manage printer list.
  • Maintain IT documentation.


  • Bachelor’s degree in Information Technology, BCS, is the basic requirement.
  • Proven experience in personnel Management
  • Excellent English and Dari/Pashto
  • Must have IT Skills.
  • 2 to 3 years’ Experience in working with international NGOs/IT field.
  • Good organizational and reporting skill
  • Ability to work under pressure


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