NEW IT Assistant – Internal (Erbil) Administrative support – Administrative Services and Support – Generally no need for Higher Education IRC – International Rescue Committee Baghdad | Kirkuk | Erbil | Mosul

The IT Assistant is responsible for assisting and facilitating the installation, configuration, staff training and operations of IT activities in IRC Erbil office. Fulfillment of these responsibilities may require travel to Mosul, Kirkuk, Baghdad, and other locations.  Prominent working relationships are the Program Managers, Emergency Coordinator, Senior IT Officer, and IT colleagues in Iraq IRC offices.

ESSENTIAL JOB FUNCTIONS:

(1) Installation & Configuration of:

• Servers, desktop/laptop hardware and software, and peripherals.
• Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.  
• Windows 11 operating system on workstations, domain services, and other essential network services.
• Printers, projectors, etc…

(2) Maintenance, Support, Repair & Security:

• Perform preventative maintenance on all IRC computers and network resources.
• Create backup plans for office/individual users and provide the necessary training on the use of these back-up plans.
• Update appropriate network security procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
• Create and maintain IRC computer software/hardware inventory ensuring accuracy.
• Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to the original network, etc.
• Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
• Work on ServiceNow system to timely resolve the incidents IT department receives from staff.
• Provide weekly report to Senior IT Officer about the topics requested report on.
• Provide Field visit reports after conducting field visits.
• Working towards a successful resolution of the problems clients present.
• Managing/Monitoring firewall to ensure accessing the internet is in line with IRC standards.
• Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.
• Investigate local Internet connectivity options within available ISPs to obtain adequate bandwidth for Intranet and application connectivity – with IRC Global Network. Advise the country office and Global/Regional IT accordingly.

Key Working Relationships:

Position Reports to:  DDO
Position directly supervises:  N/A

Indirect Reporting: Senior IT Officer
Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.

Internal: All staff and departments within IRC Erbil office and other offices.

External:  

Minimum Qualifications:

• University degree in Computer Science or equivalent technical work experience.
• PC Support experience, A+ Certification desired. 
• At least 2 years experience in IT profession
• Experience installing, configuring and managing both wired and wireless LAN, and firewalls.
• Excellent communication and interpersonal skills required.
• Experienced in network cabling and connecting RJ45 connector.
• Ability to lift and carry 50 pounds from floor to a standard desktop.
• Should be able to climb ladder to install and/or remove Wi-Fi access point.

Standards of Professional Conduct: 

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Gender Equality

IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including maternity leave, gender-sensitive security protocols and other supportive benefits and allowances. Qualified female candidates are strongly encouraged to apply.

Attention Returning National Candidates:

IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, IRC has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.

Notice to all Job Seekers

IRC implements an equal employment opportunity policy and our recruitment process is based on merit.

Applicants and/or successful interview candidates (both internal and external) are not required to pay any fees at any stage of the recruitment process.

If anyone asks you for any financial or non-financial favors to help you secure a job at IRC, kindly report to [email protected].

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تعتمد لجنة الانقاذ الدولية سياسة فرص عمل متساوية  وان عملية التوظيف لدينا تعتمد على الجدارة  .

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