NEW Intake and Outreach Coordinator Mid level – Mid level IRC – International Rescue Committee Silver Spring MD

IRC - International Rescue Committee

Requisition ID: req52446

Job Title: Intake and Outreach Coordinator

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 31.50 – 31.50 Hourly

Location: Silver Spring, MD USA

Work Arrangement: In-person

Job Description

Job Overview: The Intake and Outreach Coordinator leads intake and outreach services for all new walk-in clients and most returning clients to the IRC Silver Spring office. The coordinator plans and implements intake-related activities and systems, supervises staff and interns, ensures goals are met and satisfies compliance and reporting responsibilities for the assigned activities. The coordinator works directly with clients in a fast-paced environment while maintaining professional standards and best practices with timely enrollment, referrals to appropriate services and client communication. The coordinator also conducts outreach to eligible populations and communities. This position reports to the Program Manager, Walk In Services.


Major Responsibilities:

Intake Coordination

Supervision, Outreach and Other Responsibilities

  • Manage a team of staff and interns supporting intake activities in accordance with IRC’s People Manager Standards.
  • Comply with agency policies, protocols and case management best practices.
  • Represent IRC in meetings with community partners to provide accurate information about IRC services. 
  • Conduct outreach to potential clients and community partners about specific IRC programs or services, in collaboration with management team.
  • Lead the coordination of weekly new client orientations across teams.
  • Other duties as assigned.


Job Requirements:

Working Environment:

  • A combination of standard office environment, remote work and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.


Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period. 

To help us track our recruitment effort, please indicate in your email/cover (motivaiton) letter where ( you saw this job posting.

To apply for this job please visit