NEW Child protection Case Management Officer Junior level – Junior IRC – International Rescue Committee raqqa

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

Background/IRC Summary:The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million need humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes, and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget more than $140 million and a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding, and coordination.

Job Overview/Summary:

The Child Protection Officer will be responsible to manage the case management program in Raqqa city. The Child Protection Officer will be responsible of the effective implementation and proper documentation of all CP cases, through supervision and support of caseworkers.The CM officer works in close collaboration with the other members of the CP team (SHLS Officer, Case Management Officer, IM Officer, etc.) and ensures that trends and challenges are properly communicated and documented.

Position objectives:

To ensure the effective implementation of case management services for children harmed or at risk of being harmed through appropriate assignment of cases, monitoring and guidance to caseworkers

To provide technical, educational and supportive supervision to the case management team in individualized and group settings

To collaborate with other case management officers and key stakeholders in order to regularly report trends and advocate for vulnerable children.

Responsibilities:

Technical Quality

• Ensure appropriate monitoring, review, and follow up of the services provided to cases.
• Ensure complete and updated documentation related to each individual case.
• Be accountable to individuals, families and communities for the services they provide.
• Support Case Workers through the provision of technical guidance, and appropriate distribution of tasks within the team.
• Ensure that staff implement and respect best practices, and IRC protocols for case management.
• Organize and facilitate case file review sessions to ensure appropriate case management procedures are followed and quality case management practices are implemented.
• Hold regular caseworker mentoring and coaching sessions, based on identified needs and gaps.
• Organize case management meetings with service providers when needed.
• Maintain a positive working relationship within the team and promote team-building efforts.
• Manage, file and store data, ensuring the confidentiality of the information collected and the services provided.
• Prepare and submit weekly and monthly work plans in a timely manner
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Lead regular planning and de/briefing meetings to ensure adherence to standards of care, quality case management and reporting requirements.
• Develop and maintain effective working relationship with stakeholders including partner agencies, community leaders and service providers for prompt referral, follow up and information sharing.
• Oversee the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Receive cases referred from other agencies and allocate those cases among team members. Ensure provision of feedback regarding actions taken to other agencies, when necessary and appropriate considering confidentiality requirements.
• Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.
  

Staff Performance Management, Learning & Development

• Hire, supervise, and build the capacity of team members in relevant technical and management competencies.
• Develop and implement remote management capacity building approaches to build the strengths the teams teams in Syria.
• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Approve and manage time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.
• Hold high-quality meetings with each direct report on a regular and predictable basis, minimally on a monthly basis.
• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
• As required, identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
• Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.

Minimum Qualifications:

• Degree in Counselling, Psychology, sociology, social work, education, or another related field preferred.
• Minimum 2-4 years of experience in counseling, case management, or other direct support to persons with specific needs.

Demonstrated Skills and Competencies:

• Experience in training and/or building capacity of team members through coaching and mentoring
• Ability to discuss sensitive issues with respect, empathy, and professionalism
• Ability to maintain confidentiality, respect and non-discrimination, and to always prioritize the safety of beneficiaries.
• Excellent organizational skills, and great attention to detail
• Excellent communication skills and confident interpersonal interaction
• Basic computer skills and familiarity with Word/Excel
• Demonstrated interest in humanitarian work and supporting people affected by conflict
• Positive and professional attitude, flexible, and able work under pressure
• Eager to collaborate with and support people from different ethnic groups and different religions
• Team-oriented and collaborative.

Language/Travel:

• Fluent in written and spoken Arabic is required; good written and spoken English required.
• The position will be based in Raqqa with regular visits to the field and the camps where IRC is serving, also travelling to trainings and workshops where needed.

Key Working Relationships

Position Reports to: Child Protection Manager

Position directly Supervises: Child Protection Case worker assistants.

Key Internal Contacts: Integrated Protection Coordinator, Senior CP Manager, Protection (CP) staff, WPE and PRoL staff, Integrated Protection IM Officer, Supply Chain, HR, Finance.

Key External Contacts: N/A

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.

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