Do you want to help shape the future of the European Union? Make the planet greener,
promote a fairer society, or support businesses and innovation across the EU? Then come and
work for the European Commission where you can really make a difference!

Commission staff are a diverse group of people, who are motivated to help make Europe – and
the world – a better place. They come from the 27 Member States of the European Union.
Different nationalities, backgrounds, languages and cultures make the Commission a vibrant and
inclusive place to work.

WE OFFER GREAT JOBS AND GREAT WORKING CONDITIONS:

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Interesting and challenging jobs with plenty of opportunities for training and acquiring
new skills and competencies throughout your whole career

• Opportunities to move between different policy areas throughout your career
• A package of flexible working conditions including the possibility of teleworking – we

care about your work-life balance

• A competitive financial package, including comprehensive healthcare, accident and

pension schemes

• A multilingual, multicultural workplace where personal and career development are

strongly promoted

• Multilingual schools for your children

We recruit from a wide range of backgrounds and actively promote diversity and
inclusion:

We do not only recruit political scientists and lawyers but are also looking for all kinds of
profiles, including scientists, linguists, IT experts, data analysts and economists, as well as drivers
and engineers.

We are committed to equal opportunities and to fostering a rich, diverse and inclusive working
environment. We aim for our workforce to be representative of European society and strongly
welcome applications from all qualified candidates. We actively seek to create a workplace where
each staff member feels valued and respected, can give their best and can develop to their full
potential.

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To promote diversity and establish a geographically balanced pool of candidates, we strongly
encourage applicants from Member States which are currently underrepresented in the European
Commission workforce to apply. These Member States are currently Austria, Cyprus, the Czech
Republic, Denmark, the Netherlands, Estonia, Finland, Germany, Ireland, Luxembourg, Malta,
Poland, Portugal, Slovakia and Sweden1. Recruitment will however remain strictly based on the
merits of all applicants and no positions will be reserved for nationals of any specific Member
State.

For more information ec.europa.eu/work-with-us

STAFF RECRUITED ON CONTRACTS

In addition to permanent officials, the European Commission offers non-permanent positions.
There are two categories of non-permanent staff:

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temporary agents are recruited to fill vacant positions for a set amount of time or
to perform highly specialised tasks.

• contract agents may provide additional capacity in specialised fields where an
insufficient number of officials is available or carry out a number of administrative or
manual tasks. They are generally recruited for fixed-term contracts (maximum 6 years in
any EU Institution), but in some cases they can be offered contracts for an indefinite
duration (in offices, agencies, delegations or representations).

For more information on different staff categories

1 Please note that the list of underrepresented Member States may be subject to future amendment based on potential
data changes over time.

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The Directorate-General for Digital Services (DIGIT) plays a pivotal role in the
transformation and modernisation of the European Commission
departments, institutions and agencies. DIGIT aims to position the Commission as a
data-driven, user-centric and cybersecure organisation.
Under this broader DIGIT mission, the unit DIGIT.C.4 provides secure, reliable and
resilient corporate network and telecommunication services.
The range of services offered span across data network and overlaying services
supporting internal and external data communications, telephony,
unified communications and collaboration platforms.
Within the unit, the sector DIGIT.C.4.004 (Pan-European Network Services) delivers
and operates TESTA-EIRIS, a catalogue of standard yet customizable connectivity
services, providing resilient, secure and trusted pan-European connectivity for EU
institutions, Agencies and Bodies and Member State administrations. In the context of
the transition from the legacy TESTA-ng service to TESTA-EIRIS, the services
are evolving from a single-provider model towards a multi-provider service portfolio.
This introduces the need to integrate multiple contracted services into one operational
capability, with consistent governance, performance management and security
controls. The sector works in close collaboration with external contractors and telecom
providers, in a mixed procured and managed services delivery model.
DIGIT.C.4 services are at the cutting edge of major technological and market
advancements, promoting the use of open-source tools and DevOps practices
to establish a software-defined network environment. The unit ensures a proactive
approach to these developments, anticipating potential impacts on services where
possible, to remain aligned with evolving needs.

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Are you ready to contribute to a sovereign, secure and trusted pan-European
connectivity capability that enables European Union Entities and Member State
administrations to collaborate and exchange data?
We are looking for an IT Service Officer – Service Delivery Manager to strengthen end-to-
end service delivery for TESTA-EIRIS within the Pan-European Network Services sector.
As Service Delivery Manager, you will lead delivery governance covering a portfolio of
contracted services, including backbone connectivity, last-mile services with telecom
providers, field services, security services, and network management services. You will
ensure that these components operate as one coherent service capability, with clear
performance management, service reporting, and continuous improvement. The role
requires regular coordination with internal
stakeholders within DIGIT, the Commission and key stakeholders, as well as with
multiple service providers operating in a multi-customer environment.
Your key responsibilities:

• Manage end-to-end service delivery across the TESTA-EIRIS portfolio,
coordinating several suppliers and service components so they operate as
one service.
• Establish and maintain the service governance model, including regular
service reviews, escalation paths, operational coordination and decision
follow-up.
• Define and monitor KPIs, SLAs and OLAs to ensure reliable service
performance, clear reporting and consistent quality across providers.
• Coordinate service transitions and service
changes, maintaining operational readiness, proper documentation,
monitoring integration and controlled implementation.
• Oversee ITIL-based service management processes such as incident,
problem, change, capacity, availability and continuity management, with a
clear focus on reporting and continuous improvement.
• Support the management of contracts and suppliers by tracking
deliverables, reporting commitments, risks and remediation actions.
• Help develop modern service delivery approaches so that
tools, processes and operating models support software-defined services.
• Work closely with DIGIT security and monitoring teams to ensure
compliance with security requirements and operational controls.

We are looking for an experienced service delivery professional with a strong
background in IT network service delivery and a structured approach to service
governance in multi-provider environments.

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As part of our team, you will:

• Take ownership of delivery governance for critical pan-European network
services.
• Drive consistent operational performance across multiple
suppliers, maintaining consistency through metrics, reporting, and service
reviews.
• Strengthen the service management framework and contribute to service
evolution.
The ideal candidate:

• Combines a strong service management mindset with a practical focus
on results, user value and operational continuity.
• Has relevant experience managing IT network services from end to end,
ideally in a telecom environment or in a large enterprise with an internal
provider setup.
Is familiar with wide area network services and understands how this
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affects day-to-day operations, including monitoring, incidents, changes and
service performance.
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structured and pragmatic way.
• Can organise and align work across different suppliers and internal
teams.

Is able to communicate clearly, assess priorities and deal with issues in a

Desirable experience:

• Working knowledge or certification in IT Service Management (ITIL).
• Experience with multi-supplier integration, service transition and
operational readiness in complex environments.
• Experience in secure service delivery and coordination with security
operations.
• Familiarity with service reporting, supplier governance, and procurement
or contract follow-up.
• Proven knowledge of WAN and SD-WAN technologies and architectures.
• Experience in the application of Zero Trust architecture.

If you are looking for a role combining service delivery leadership, pan-European scale,
and a complex multi-provider environment, we would like to hear from you.

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2 The official languages of the European Union are: BG (Bulgarian), CS (Czech), DA (Danish), DE (German), EL
(Greek), EN (English), ES (Spanish), ET (Estonian), FI (Finnish), FR (French), GA (Irish), HR (Croatian), HU
(Hungarian), IT (Italian), LT (Lithuanian), LV (Latvian), MT (Maltese), NL (Dutch), PL (Polish), PT (Portuguese), RO
(Romanian), SK (Slovak), SL (Slovenian), SV (Swedish).

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3 Officials from the Commission or other Institutions are invited to use the standard channels (Sysper or inter-
institutional vacancy portal).

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