Network Support Technician, Information Technology
University of Montana
Application instructions are located at the bottom of the page. Please apply directly through the University of Montana’s career portal UM Jobs at https://umjobs.silkroad.com/ for positions at the University of Montana – Missoula, University of Montana Western (Dillon), and Helena College. Do not apply through Indeed.com or use easy apply through Indeed.com*.
Only current UM Employees* are eligible
*Open to all employee types including Temporary Staff and Student Employees*
Information Technology (IT) invites applications for a Network Support Technician to oversee designing and installing well-functioning computer networks and systems. This includes installing computer and network infrastructure, racking and cabling equipment, managing rack space, and routing and pulling electronic cabling (e.g., copper, fiber, and other telecommunications related media). The position also participates in troubleshooting system failures and performing service solutions. In addition, the Network Support Technician will work with contractors, vendors and university staff to plan and perform annual maintenance, monitor security cameras and manage access to equipment located in controlled areas.
The Network Support Technician position requires an active and organized person capable of communicating clearly with vendors, contractors and campus personnel at all levels – students, faculty, staff and administration. Additionally, occasional work outside standard business hours is required for system monitoring, maintenance, and repair. This position is designed to advance to Net/Comp Sys Administrator II & III (via Career Ladder adjustments) as greater ability, knowledge, skills, and experience are attained.
The position will not have direct reports. However, the Network Support Technician may monitor and supervise work performed by staff assigned to networking projects, as well as vendors and contractors accessing areas of interest.
This position requires incumbent to develop a working knowledge of relevant UM Standards, policies, procedures and regulations. This individual will also gain the ability to build and maintain effective working relationships.
Required Skills:
- Ability to work independently with limited supervision and in a team environment
- Ability to communicate with team members, auxiliary staff, vendors and customers to exchange ideas, information and instructions in a clear and concise manner
- Ability to take personal responsibility for identifying and resolving complex problems while demonstrating good judgment and decision-making
- Time management and organization skills necessary to implement multiple and concurrent campus-wide projects, such as installation and maintenance of network, voice, video, telepresence, and computing equipment
- Ability to provide hands-on support for university networks, operational systems, and data centers on a daily basis, with occasional calls for working outside of normal hours/days
- Skill and physical abilities to perform installations of inter- and intra- building copper, fiber, coax cable, as well as assembly and racking of network and server equipment on an as needed basis
- Knowledge of cable and low voltage systems (e.g., twisted pair, coax, power limited tray, stranded, solid conductor low voltage, Category 5/6, single and multi -mode fiber optic cables, etc.)
- Capable of troubleshooting low voltage systems utilizing wiring schematics, computer software, and diagnostic equipment
- Ability to help design network infrastructure that complies with UM and industry standards, which includes outside plant cable and cable pathways
- Ability to monitor data center facilities and systems according to well defined monitoring and reporting procedures
- Availability to work outside of normal working hours (weekends, holidays, etc.) to support critical university systems as needed
Physical Requirements:
(Qualified candidates must be able to meet minimum requirements and perform the primary functions of the position with or without reasonable accommodation).
- Ability to safely access, install, and modify campus infrastructure. This includes:
- Lifting/ moving equipment and objects weighing 50-80 lbs.
- Ability to safely work from ladders and in tight spaces
- Possess the hand, finger, and eye coordination needed for using trade tools
- Ability to perform repetitive motions (e.g., shoulders, arms, wrists, and hands) often required during cabling projects
Physical Screen will be administered prior to a final offer of employment.
Minimum Required Experience:
- High School diploma and at least one (1) year work experience with the following:
- Testing, verifying, and troubleshooting low voltage electronics with industry standard testing equipment
- General electronic equipment maintenance (e.g., switch gear, servers, etc.)
- Automated control systems (e.g., room temp control, fire, UPS systems, etc.)
- Understanding and working within construction standards and codes
- Or an equivalent combination of education and experience
About Information Technology (IT), UM , and Missoula:
Information Technology (IT) reports to the President of The University of Montana (UM). IT at UM is a campus service organization that provides computing and communication resources in support of the instructional, research, administrative, and public service activities of UM. IT maintains and operates complex information systems to support the University’s administrative activities and offers a variety of technology support services to assist the University in using the resources and services that IT is responsible for providing.
This Network Support Technician position is under UM IT’s Cyberinfrastructure unit and reports to a Project Management lead, who reports to the Director of Cyberinfrastructure, who reports to the Chief Information Officer.
The University of Montana is flagship, research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.
The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always”; partner with place; and proudly tell the UM story.
To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.
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Position Details:
Position Title: Network Support Technician
(Network System Computer Analyst I)
Position Number: 411610
Department: Information Technology
Work Schedule: Full-time, 1.0 FTE (40 Hours a week),
Monday through Friday 8:00 am to 5:00pm,
12 months/year
Salary: $23.000/hr.
Union Affiliation: FOCUS-MFPE
Probationary Period: Six months minimum
Benefits Include : Insurance package, mandatory retirement plan,
partial tuition waiver, and wellness program.
Criminal Background Investigation is required prior to the Offer of Employment In accordance with university regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran’s Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).
Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.
How to Apply
Application Deadline: Wednesday, November 9, 2022 by 11:59 PM (Mountain Time)
Candidates are required to submit the following materials online via “New Resume/CV” button below.
A complete application Includes:
*Applying through Indeed.com or easy apply through Indeed.com may result in submission of an incomplete application. Applications may be removed from full consideration if they are not complete with materials listed above under the “How to Apply” section. It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above*
**Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.
Missoula, Montana, United States
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