Membership Coordinator

Staff – Union

Job Category
CUPE 2950

Job Profile
CUPE 2950 Salaried – Grad Student Support 3 (Gr8)

Job Title
Membership Coordinator

Department
Administrative Support Green College

Compensation Range
$4,137.00 – $4,456.00 CAD Monthly

Posting End Date
October 11, 2022

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Organizational Status

Reports to the Assistant Principal, Operations. Works closely and is cross-trained with the Hospitality Coordinator and the Financial and Administrative Coordinator. Interacts widely with the general public, current and prospective College residents, faculty, guests, and members of the campus community.

Work Performed

Membership Coordination 75%

Coordinates membership and award processes including membership application, membership type and term changes, and the affairs of the Membership Committee;

Coordinates tenancy processes from start to end, from tours to contract offers to check-out and administration in-between;

Supports member well-being. Resolves problems concerning members and supports the Green Lantern program. Assists in the development of new policies and procedures to ensure a positive experience for all members;

Cultivates member growth and development through coordination of residential processes such as Resident Committees;

Cultivates and promotes grassroots member connections through the network. Collects, monitors, and distributes news of relevance to the membership;

Maintains confidential correspondence and records of members;

Advises students on membership and tenancy issues. Maintains an awareness of broader graduate student trends at UBC and makes referrals to campus resources;

Participates in the creation and execution of marketing campaigns, and in promotional and informational forums for the College;

Collects, analyses, and reports on occupancy and membership trends;

General Support 25%

Provides mutual support for the College’s Hospitality and Finance Coordinators and is cross-trained for vacation, illness, and other absence coverage;

Sends broadcast messages to residents and visitors. Prepares materials for publishing on the website;

Processes and maintains records of key sign-in and sign-outs;

Maintains an awareness of buildings and grounds maintenance;

Interprets and communicates university and College policies and procedures;

Provides general coverage and holiday relief where possible for other Green College staff;

Performs other duties as assigned.

Consequence of Error/Judgement

This position is responsible for maintaining membership and tenancy records for the College. As the primary point of contact for membership issues, public relations and communications skills are crucial. Failure to deal appropriately with membership will diminish the academic and social output of the College. The incumbent must make decisions and exercise judgment independently based upon a thorough knowledge of procedures, guidelines and regulations, and convey the information in a clear and tactful manner. Mismanagement may result in significant reputational damage. Management relies on accurate and timely reports, statements and recommendations and incorrect information may result in financial and reputational losses.

Supervision Received

Works independently under broad direction of the Assistant Principal, Operations.

Supervision Given

None

Preferred Qualifications
High School graduation, plus two year post-secondary diploma, plus four years of related experience, or an equivalent combination of education and experience. Student advising and support an asset. Experience in the hospitality industry (hotel) an asset. Experience in a culturally diverse environment an asset. Ability to exercise sound judgment; Exceptional oral and written communication skills. Ability to perform word processing at 50 words per minute. Ability to prioritize and work effectively under pressure to meet deadlines. Ability to be thorough, accurate, and have a high level of attention to detail. Ability to gather, record, and organize information. Ability to respond appropriately to inquiries in person, on phone, and in writing, and make appropriate referrals. Ability to use word processing, spreadsheet and database applications at an intermediate level. Ability to prioritize work, multitask, work under pressure and to meet deadlines. Ability to provide effective and appropriate guidance and counsel. Ability to provide quality service to customers, students, faculty and general public in a courteous, patient manner. Ability to exercise tact and discretion when handling confidential or culturally sensitive matters. Ability to work effectively independently and in a team environment.