Membership and Public Engagement Associate

Position description

InterAction is the largest U.S.-based alliance of international non-government organizations (NGOs) and partners. Celebrating our 40th anniversary this year, we mobilize our Members to think and act collectively to serve the world’s poor and vulnerable, with a shared belief that we can make the world a more peaceful, just and prosperous place – together. Using our collective voice and convening power, we seek to shape important policy decisions and actions across a wide range of issues – including foreign assistance, humanitarian relief, development, economic equity, food security, and climate change. 

Our Members are premier international global development, humanitarian, and sector-supporting organizations that work in almost every country and manage more than $15.4 billion in programs annually. InterAction’s revenue comes from dues, government, private foundation and corporate grants, and fee-for-service programs. Additional information can be found at www.interaction.org. 

Position Description

InterAction seeks a dynamic Membership and Public Engagement Associate to support our membership engagement and growth initiatives. As a key member of our team, you will play a crucial role in maintaining and enhancing relationships with current and prospective members, managing our membership database, supporting various membership-related projects and events, and leading content development for key Member CEO events. 

Position Type 

Full-time 

This is a full-time position based in Washington D.C. InterAction maintains a hybrid work environment and employees are eligible to telework three days a week and required to work in the office two days a week. There is an expectation that employees will be based in the Washington D.C. region. 

Essential Functions 

Prospective Member Support 

• Respond to general inquiries in membership mailbox and voicemail
• Conduct background research on prospective members
• Prepare briefing documents for industry events where prospective members will be present.

Current Member Support 

• Assist the Membership team with data-related inquiries and projects, PowerPoint presentations, member-hosted webinars, and industry event preparation.
• Monitor social media to highlight current members; draft social media content for Communications team.
• Utilize Bill.com to upload and track invoices for payment.
• Take the lead on brainstorming and developing content for CEOs for the annual CEO Retreat and InterAction’s yearly Forum
• Coordinate with internal teams and external stakeholders to ensure high-quality, relevant content for executive-level events.

Database Support 

• Update records in the CRM, both individually and as part of targeted, strategic update projects
• Maintain and create reports in SalesForce

Other Duties 

• Prepare and coordinate reports, projects, letters, memorandums, meetings, and other pertinent material to support the Vice President of Communications, Membership and Public Engagement.
• Coordinate travel arrangement and ticket purchases for Membership and Public Engagement team
• Scribe meeting  notes and communicate action items for follow-up for Membership and Public Engagement team

Minimum Qualifications 

• Bachelor’s degree or relevant account management/coordination experience
• One year of CRM experience; or combination of education and experience
• Proficiency is Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent project management skills with great attention to detail
• Strong work ethic and customer-service orientation
• Excellent oral and written communication skills
• Self-motivated individual who is also a team player
• Dynamic problem-solving skills
• Ability to thrive in a fast-paced environment
• Exceptional organizational and time management skills

Preferred Qualifications 

• Direct experience with trade associations, nonprofits, membership or related organizations is highly desirable
• Two years of CRM experience
• Salesforce experience
• Knowledge of, experience in, and/or interest in the international development and humanitarian sector
• Experience in developing and delivering educational content for senior executives
• Familiarity with current trends and issues in the NGO sector

Supervisory Responsibilities 

The position does not supervise employees. 

Compensation 

Salary range $45,000 – $52,000 per year, commensurate with skills and experience. 

InterAction offers three CareFirst medical insurance plans and an excellent benefits package. Available plans include an HMO, Point of Service and PPO option. The HMO plan is 100% employer paid for employees at all coverage levels. 

Expected Start Date 

ASAP

Reports to 

Vice President of Communications, Membership and Public Engagement 

Travel 

Domestic travel: one to two times a year 

Application instructions

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