Member Information Management Associate – 12-month contract

Are you looking to use and engage your knowledge of information management within a quality team of professionals?

We are looking for an individual who will be responsible for supporting Information Management projects, process improvement initiatives and duties as assigned.

This opportunity will provide you with a solid foundation to build your career in information management, imaging, archiving and process workflow.

Who You’ll Work With

The Member Information Management team (MIM) team is a small cohesive team of professionals who handle high volumes of transactions daily with high focus on quality results and has won awards for their continuous improvement focus.

The team reports to the Sr. Manager, Employer Relations and Member Information Management. They provide support to Member Services and Finance within OTPP.

What You’ll Do

Determine identification and allocation of documents, letters and other correspondence and processes materials for use by others.
Review document contents and select appropriate method for scanning and indexing documents from members and employers.
Verify and update demographic and financial information (e.g. name, address, bank information, etc.).
Ensuring the safe handling and processing of private member information and communications
Research and contribute to retention and destruction policy and execution
Support meeting the team’s daily objectives in support of excellent member experiences

What You’ll Need

Working knowledge or experience in record management
You have your Master of Information Management or equivalent experience
To be a critical thinker and be able to evaluate information sources critically
To be a strong team player
A demonstrated focus on delivering high level client service
Possess a strong attention to detail
Multi-task to meet several daily objectives every day
Ability to adapt to constant changes in tools and processes
A willingness to contribute ideas! We are looking for fresh perspectives and ideas to keep us up to date with current or emerging trends
Business hours are 8:00AM to 5:30PM – Monday to Friday – must be able for shifts within business hours

What We’re Offering

Pay for performance environment that offers competitive salary and incentive
Numerous opportunities for professional growth and development
A flexible/hybrid work environment combining in office collaboration and remote working
Degreed: a digital platform that helps you quickly and easily discover, share, and track ALL kinds of learning resources — from courses to videos to articles and more.

At Ontario Teachers’, diversity is one of our core strengths. We are a globally minded organization and take pride ensuring that the people we hire and the culture we create reflect and celebrate diversity of thought, background and experience. Through our Inclusion & Diversity Employee Resource Groups (ERGs) events, celebrations, we offer a variety of opportunities for colleagues to connect for the purposes of professional development and networking & mentoring.

How To Apply

Are you ready to pursue new challenges and take your career to the next level? Apply today!

You may be invited to complete a pre-recorded digital interview as part of your application. This portion of your application will take approximately 10 minutes to complete.

Accommodations are available upon request ([email protected] ) for candidates with a disability taking part in the recruitment process and once hired.

Note that all individuals employed by Ontario Teachers’ in our Toronto office will be required to provide proof of full vaccination against COVID-19 as a condition of employment. We remain committed to an accessible, inclusive and barrier free workplace; written requests for a human rights-based exemption from vaccination will be considered on a case-by-case basis.

Candidates must be legally entitled to work in the country where this role is located.

Functional Area

Member Services

Requisition ID

4619

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