Media Technology Specialist

11-Oct-2022

Harvard Business School

60064BR

Job Summary

Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Are you drawn to the community and energy of being on a college campus? Can you see yourself supporting distinguished business academics? If so, consider joining our team as a Media Technology Specialist! Media Technology Specialists provide valuable technical support to our faculty in support of Harvard Business School’s mission to educate leaders who make a difference in the world.

The Media Technology Specialist, reporting to the Manager, AV Operations, is responsible for supporting a wide range of cutting-edge audiovisual technologies across campus to facilitate the teaching, learning, and administrative needs of the community. This includes supporting over 250 audiovisual-enabled classrooms, conference rooms, auditoriums, and other convening spaces spread across 35 campus buildings. The Media Technology Specialist is aligned with the AV Operations team within Media Services, whose focus is on providing audiovisual solutions and support that meet campus needs in hybrid and non-hybrid environments.

The ideal candidate will be an energetic, quick-learner who possesses superior interpersonal and communication skills, has significant experience supporting enterprise audiovisual systems and web & video conferencing, and shows maturity, accountability, and professionalism throughout their work efforts. They will demonstrate excellent interpersonal and communication skills, and possess superior maturity, professionalism, and judgment.

Position Description

Responsibilities:

• Support faculty, staff, and students endeavors through troubleshooting, maintenance, training, and in-person and remote assistance
• Develop key customer relationships to ensure exemplary service
• Monitor audiovisual systems and processes
• Monitor and measure system AV reliability by tracking incident trends
• Assume additional responsibilities as assigned

Basic Qualifications

• High school diploma, GED, or equivalent is required
• At least three years’ relevant work experience is required

Additional Qualifications and Skills

• Background in higher-education and/or large corporate environments is preferred
• Knowledge of Digital Signage systems is preferred
• Ability and desire to capture and maintain accurate technical documentation and knowledge management content is preferred
• Experience with IT Infrastructure Library (ITIL) and IT Service Management (ITSM) is preferred
• Experience with Crestron Fusion software is preferred

Certificates and Licenses

• CTS certification is preferred
• Crestron DMC-D/E-4k certification is preferred

Working Conditions

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required
• Must be accessible by personal cell phone during business hours, and occasionally off-hours; phone stipend will be provided
• Ability to perform physical tasks including climbing ladders and stairs; must be able to individually lift and move equipment up to 50 pounds, and up to 100 pounds with others
• This is considered an “On-Campus Critical Position”: The employee is required to report to campus to his/her normal work location (or an alternate site if necessary) for non-deferrable work during an emergency closure or curtailment. An employee serving in an on-campus critical position may have to report to work even if the emergency closure occurs during a time that he/she is not regularly scheduled to work.

Additional Information

This role is offered as an onsite position where you are required to be primarily onsite at our Boston, MA-based campus. Specific schedule will be determined between you and your manager.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ .

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment .

Job Function

Information Technology, Technical

Location

USA – MA – Boston

Job Code

403123 Info Tech Support Associate II

Department

Information Technology

Union

55 – Hvd Union Cler & Tech Workers

Pre-Employment Screening

Criminal, Identity

Schedule

40 hours/week; occasional overtime required

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.