Materials Manager

This position will engage key stakeholders at Strayer to operationalize and implement the adoption and management of academic resources. The Manager will provide research and solutions required by academics and course development to ensure a successful student experience accessing adopted materials. They will lead key projects to meet educational and enterprise needs and act as a relationship manager with multiple vendors.

Essential Duties & Responsibilities:

• Partner with Universities and Course Development to identify, evaluate and adopt instructional materials. 

• Proactively guide stakeholders regarding materials status and advocate solutions. 

• Facilitate and support the onboarding of new solutions/vendors through SEI standard practices.

• Ensure course room quality related to adopted resources. 

• Partner with the University’s bookstore vendor to prepare quarterly instructional material adoptions. 

• Partner with University selected platform(s) to convert and map digital textbooks and course packs. 

• Partner with additional publishers, software vendors, and third-party content providers as needed to create fulfillment process and provide billing support.  

• Support course development access to supplemental publisher resources.

• Drive accessible materials through partnership with Accessibility Review team to evaluate new solutions and support of PDFs to student course rooms when requested by Student affairs. 

• Research and resolve student/learner tickets and act as Tier 2 support for learner facing teams. 

• Deliver digital codes directly to learner populations and conduct post-census billing process for vendors. 

• Track and manage textbook edition status and proactively work with University governance teams to maintain access to materials. 

• Ensure University standards of course materials are met. 

Job Skills:

• Detailed oriented. 

• Adept at learning new technologies. 

• Demonstrated knowledge of education learning management systems. 

• Demonstrated customer and team orientation. 

• Ability to work in a team setting while at the same time being a self-starter. 

• Demonstrated technical, problem solving and analytical skills, including data management through Excel and SharePoint. 

• Excellent oral and written communication skills. 

• Proficiency in Microsoft Office Suite. 

• Effectively communicate, both up and down the management chain. 

Work Experience:

• At least 2 years experience in an educational setting or 3 years experience in a customer service focused environment. 

Education:

• Bachelor’s Degree.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected].