Marketing Customer Support (Automotive) in Toronto, Canada

Overview

Important : This position requires a bilingual candidate, with French as their first language and English as their second. High proficiency in both languages, both written and spoken, is a requirement for this role. While this position is currently remote (Mon-Fri 9am to 5pm), we anticipate a partial return to the office in the near future. Candidates must be open to adapting to this change, balancing between remote work and in-person tasks at our Toronto office.

How You’ll Make an Impact

The Marketing Services Representative (MSR) will be responsible for providing excellent customer service and consultative services to automotive dealer clients within an assigned territory by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty. The day-to-day of a MSR will include calling and providing proactive consultative services to assigned dealer clients; reviewing product results and recommending needed enhancements to maximize programs; and identifying needs for additional products and services.

The MSR will report to the Senior Marketing Sales Representative, and will work closely with key internal contacts, such as Account Executives in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.

Epsilon is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. As an MSR, you will be a valuable person on our team, because without sales we have nothing! We care about great work and great client relationships. Your productivity will result in increased sales, flawless work being executed, business management, and overall growth.

What You’ll Achieve

• Consistently meet or exceed sales goals by selling Epsilon products to clients in an assigned market.

• Review product results and recommend needed enhancements to maximize programs.

• Identify need for additional products and services and communicate as appropriate.

• Recommend and develop direct mail promotions that address dealership concerns on a timely basis.

• Manage territory activity to optimize support of assigned key customers.

• Maintain and grow relationships with local OEM field representatives within the given territory.

• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.

• Solve existing issues and determine solutions to prevent further concerns.

• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive Director.

• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.

• Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.

• Respond to regional and corporate requests for information and follow up to support communication.

Who You Are

• What you’ll bring with you:

• 1 – 2 Years of Customer Service experience

• Salesforce expertise.

• Manage territory activity to optimize support of assigned key customers.

• Exemplary phone etiquette.

• Relationship building, problem-solving and communication skills.

• Why you might stand out from other talent:

• Experience with selling and/or servicing automotive marketing platforms and/or CRM.

• Good knowledge of marketing technologies.

• Good organizational skills and time management.

• Able to adapt to rapidly changing expectations.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.

• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.

• Innovate with purpose. We shape the market with big ideas that drive big outcomes.

• Respect all voices. We embrace differences and foster a culture of connection and belonging.

• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Paid Time Off Policy (PTO), 12 paid holidays

• Time to Recover: Paid sick time

• Family Well-Being: Parental/new child benefits

• Extra Perks: Comprehensive health coverage, retirement plan with company match, professional development, employee recognition, charitable donation matching, employee assistance program and health awareness benefits

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon does not discriminate against applicants or employees in relation to all employment decisions, including hiring, based on actual or perceived race, age, sex or gender (including pregnancy), marital status, ethnic origin, ancestry, citizenship, disability, creed, colour, sexual orientation, gender identity or expression, or any other characteristic protected by applicable human rights legislation. Epsilon also prohibits harassment of applicants and employees based on any of these protected human rights grounds. Epsilon is committed to providing applicants with an inclusive, barrier-free and accessible workplace to support the applicant’s success. Should an applicant require accommodation during the recruitment process, for example as a result of a disability, please contact us at [email protected].