Manager, Residence Admissions

Date Posted: 03/18/2024

Req ID: 36550

Faculty/Division: VP – Operations and Real Estate Partnerships

Department: 89 Chestnut Residence

Campus: St. George (Downtown Toronto)

Description:

The Student Residences team at Spaces & Experiences oversees and operates undergraduate and graduate student housing on the St. George campus. Our residences include Chestnut Residence, Oak House, Graduate House, and Knox Residence, as well as Campus One, a residence affiliated with the University. An additional residence is also currently in development. Our residences offer a supportive and dynamic living-learning environment that fosters academic success, personal growth, and lasting connections.

Reporting to the Dean of Residence & Director, Student Life, the Manager, Residence Admissions (MRA) is responsible for overseeing admissions policy and process for all our student residences, ensuring occupancy and revenues are optimized throughout the calendar year. The MRA works collaboratively with other staff to develop marketing and communication strategies and materials to promote interest in living in residence. The incumbent is also responsible for data analysis and reporting for senior management.

The Manager, Residence Admissions is also responsible for hiring, leading, and managing staff to ensure an exceptional experience for students throughout the admissions cycle. The incumbent provides the necessary training and mentorship to ensure departmental standards and procedures are understood and consistently met.

QUALIFICATIONS:

EDUCATION:

• Bachelor’s degree or equivalent combination of education and experience.

EXPERIENCE:

• Minimum of four (4) years’ experiencein residence life, student affairs, housing administration, or related field, preferably in a supervisory capacity.
• Demonstrated experience in admissions management, preferably in a higher education setting, with a track record of optimizing occupancy and revenues.
• Proven experience in developing and implementing marketing and communication strategies to promote student residences or similar services.
• Experience with budgets, financial analysis, and forecasting, with a focus on revenue optimization.
• Previous experience in human resources management, including hiring, training, performance evaluation, and conflict resolution.
• Experience in developing and maintaining positive relationships with stakeholders, including students, staff, faculty, and external partners.
• Experience in project management, with the ability to plan, execute, and evaluate the success of initiatives within established timelines.
• Knowledge of undergraduate and graduate student recruitment and enrollment processes in higher education.

SKILLS:

• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations to improve operations.
• Leadership and team management skills, with the ability to motivate, mentor, and develop a diverse team of professionals.
• Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely to various audiences.
• Strong interpersonal skills, with the ability to build rapport, negotiate effectively, and resolve conflicts in a professional manner.
• Strategic thinking and problem-solving abilities, with a focus on identifying opportunities, mitigating risks, and achieving organizational goals.
• Detail-oriented with strong organizational and time management skills, capable of managing multiple priorities and deadlines simultaneously.
• Proficiency in data analysis and reporting tools, with the ability to generate insights, trends, and forecasts to inform decision-making.
• Customer service orientation with a commitment to delivering an exceptional experience to students, families, and other stakeholders.
• Adaptability and resilience in a fast-paced environment, with the ability to navigate ambiguity and embrace change.
• Technical proficiency in relevant software systems, including StarRez and Microsoft Office suite.

Please note:

• standard office hours are Monday- Friday 8:45am-5pm with occasional overtime and/or weekend work required.

Closing Date: 03/29/2024, 11:59PM ET

Employee Group: Salaried

Appointment Type: Ancillary Operations

Schedule: Full-Time; Monday- Friday 8:45am-5pm with occasional overtime and/or weekend work required.

Pay Scale Group & Hiring Zone: PM 2 — Hiring Zone: $80,474 – $93,884 — Broadband Salary Range: $80,474 – $134,120

Job Category: Facilities/Ancilliary Services

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