Manager, Product Education (13 month contract – Vancouver)

Product Education Manager, Product Education

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team:

The Product Education team designs, creates and delivers curated product education content and tools that support engagement and understanding of our product for all employees and guests, globally. Through this work, we foster inclusion and connection for our guests, educators and internal partners. The Manager, Product Education (Global) is responsible for overseeing the development of internal product education content and resources that is designed to deepen product knowledge and drives engagement for our employees.

A day in the life:

• Responsible for overseeing the internal Product Education content team.
• Manages and supports employee development plans and performance. They inspire, coach and guide their team to develop their skills and deliver on business priorities. 
• Accountable for creation and development of Global education content based on Global Merchandisings priorities and business needs.
• Builds and manages content development processe for internal content included in employee onboarding and ongoing training for audiences across the business.
• Maintain, Assess and Adapt process and strategy for content creation to support ongoing workflows, cross-functional partnerships, and deliverables
• Design, develop and deliver product education quarterly catalogue
• Reviews and provides feedback on all content produced by the team including but not limited to, Fact Sheets, Franchise/Key Item Library and Product Education Videos
• Responsible for delivering product education content to crossfunctional partners including but not limited to the Regional Product Education, Global and Regional Brand Marketing Teams, Public Relations
• Works closely with Regional Product Education Managers to ensure global content supports essential market needs, inclusive of translation
• Accountable for the total budget strategy for content production

Qualifications:

• BA in Instructional Design, Education, Adult Education or related field is preferred
• 5+ years of Product Training or proven experience of developing Product Education/Product Training
• Strong knowledge of lululemon products
• Strong verbal and written communication skills
• Demonstrated ability to present to Senior Leadership
• Ability to lead and influence cross-functional partners, subject matter experts and business partners in what content we need to deliver to retail and when
• Ability to multi-task and manage various projects simultaneously
• Strong attention to detail, accuracy and organization skills
• Proficient with Microsoft Office Programs
• Proficient with Adobe programs (InDesign, Illustrator)

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

Compensation and Benefits Package 

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500-$135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements. 

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans 
• Paid time off 
• Savings and retirement plan matching 
• Generous employee discount 
• Fitness & yoga classes 
• Parenthood top-up 
• Extensive catalog of development course offerings 
• People networks, mentorship programs, and leadership series (to name a few) 

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy: 

Hybrid

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week. 

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