Manager, Office of Student Engagement

Date Posted: 07/16/2024

Req ID: 38579

Faculty/Division: School of Management

Department: Joseph L. Rotman School of Management

Campus: St. George (Downtown Toronto)

Position Number: 00056567

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

The Rotman MBA helps talented professionals to push their limits, expand their creativity, and develop their leadership and decision-making skills to take their career to the next level. The Office of Student Engagement supports these MBA students through offering a holistic range of activities designed to encouragepersonal and professional development that include Student Advising, Mental Health and Wellness and Student Engagement.

The Office Manager, Office of Student Engagement is part of an innovative, dynamic and collaborative team committed to delivering a transformational student experience. In this role you will support the success of the Office of Student Engagement through providing administrative, event, program and financial support for the Full-Time and Morning Evening MBA programs. Working closely with colleagues in OSE, across Rotman and the university, this role ensures processes are in place and operationalized to support the effective management of key OSE initiatives designed to support student success.

Your responsibilities will include:

• Analyzing service delivery and/or internal processes and recommending improvements
• Implementing plans and process improvements for administrative workflow
• Coordinating tasks for projects and other strategic initiatives with stakeholders
• Monitoring department budget to ensure expenditures remain within budgeted allocations
• Acting as the first point of contact for program-related enquiries
• Liaising with service provider to coordinate the resolution of technical/administrative issues
• Ensuring contracts and agreements are consistent with University standards and guidelines
• Coordinating meeting schedules, agendas, materials, action and follow-up items

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum five years working in student support services at the post-secondary level
• Solid experience in managing administrative processes and developing standard operating documents
• Experience with budget management and University financial processes
• Demonstrated experience with ROSI, CRM (Salesforce) and other records management systems
• Solid interpersonal, intercultural and customer service skills, including the ability to deal with sensitive and confidential matters
• Strong communication skills (both written and verbal)
• Must possess the ability to relate to students, colleagues and external stakeholders in a manner which builds trust and confidence

Assets (Nonessential):

• Prior experience working in a student services office
• Prior experience working with Graduate Business students and familiarity with the unique needs of students in a professional program

To be successful in this role you will be:

• Communicator
• Organized
• Proactive
• Procedural
• Responsible
• Team player

Closing Date: 07/24/2024, 11:59PM ET

Employee Group: USW 

Appointment Type: Budget – Continuing 

Schedule: Full-Time

Pay Scale Group & Hiring Zone: 

USW Pay Band 12 — $78,308 with an annual step progression to a maximum of $100,144. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 

Job Category: Student Services

Recruiter: Diane A Hughes

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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