Manager of Solution Consulting in Vancouver, British Columbia

ServiceNow, Inc.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who are expected to deliver spectacular interactions and experiences with customers and also internally, with a focus on performance and continual improvement.

We are seeking a Solution Consulting leader to lead Demonstration capability and strategy. This strategic leadership role will set the agenda for demonstration capability as well as execution by inspiring and managing a team of early in career Presales Solution Consultants. The ideal manager will create a repeatable process, driving results and outcomes in a multi-fold agenda including:

  • Bring early in career SCs providing an environment where they hone demonstration proficiency and knowledge across ServiceNow’s products groups.

  • Define and refine future Demo Hub program capability. Determine and sponsor Demonstration Creation, Use and future capability and development. Extend DemoCenter concept to have inclusive value to field including DemoHub capability

  • Partner with Marketing, SC Field and the Workflow SC leadership to create pipeline generation capability

  • Create and manage a video asset library of functional demonstrations to be used to enhance efficiency and effectiveness for pipeline generation and renewal enhancement

  • Capable of developing Americas functionality, prove success and then extend capability globally

To be successful in this role you have:

  • Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow

  • Thought leadership in methods and techniques for story telling with software

  • Ability to coach and develop early-in-career as well as senior individual contributors

  • Able to lead people, process and systems development

  • Gain and build relationship and trust quickly inside and outside of the SC organization

  • Leader who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed.

  • Strong understanding of ServiceNow sales and engagement process and business value

  • Ability to clearly articulate the power and value of the ServiceNow platform

For positions in British Columbia, Canada, we offer a base pay of C$137,550 – C$226,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here ( to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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