Manager, Global Volunteer Management

Position description

Founded in 1968, Special Olympics is a global movement to end discrimination against people with intellectual disabilities. We foster acceptance of all people through the power of sport and programming in education, health, and leadership. With nearly four million athletes and Unified Sports® partners and one million coaches and volunteers in more than 170 countries, Special Olympics delivers more than 30 Olympic-type sports and nearly 50,000 games and competitions every year. Engage with us on: X, Facebook, YouTube, Instagram, TikTok, and LinkedIn. Learn more at SpecialOlympics.org.

Duties

This position will oversee global volunteer development and engagement work:

• Be a subject matter expert on volunteer trends, approaches, and solutions, within Special Olympics and across the nonprofit sector.
• Work collaboratively to develop a holistic global volunteer leadership strategy, addressing all key aspects of volunteer management (needs assessment, strategic recruitment, safeguarding measures and compliance, professional development, ongoing education, standards, event operations, retention, recognition, renewal/transition, and more).
• Use design thinking approach in developing volunteer engagement models and strategies to collect, define and factor in the end user needs.
• Monitor, evaluate outcomes, and recommend adjustments to the strategy on an ongoing basis. Forecast potential development that suit community culture and volunteer vision, rapid changes, and trends in volunteering.
• Lead the support to organizing committees of SOI-conducted World Games and international competitions in volunteer recruitment, management, services & training as well as the inclusion of volunteers with intellectual disabilities.

Qualifications

• 5+ years of professional experience with a state/provincial, national, or international multi-tiered/federated model non-profit or for-profit organization.
• Experience leading strategic volunteer engagement / management.
• High commitment to superior customer service and quality.
• Innovative, adaptable, solutions-oriented.
• Flexible and comfortable working in a high-productivity environment with changing priorities, initiatives, and responsibilities.
• Ability to identify organizational needs and operationalize solutions.
• Ability to maintain neutrality, objectivity and absolute confidentiality in situations.
• Ability to determine nuances of situations and craft tailored solutions/approaches accordingly.
• Open to mentorship and learning; ongoing willingness to build upon current knowledge.
• Excellent active listening, interpersonal communication, written, and oral skills.
• Strong project and time management skills.
• Self-motivator comfortable working independently and as part of a team.
• Comfortable identifying, adopting, and leveraging technology solutions to digitize operations and the movement, prioritizing efficacy and the end-user experience.
• Ability to work weekends and evenings, and meet travel expectations, as needed.
• Proficient computer skills (common software including Zoom, Microsoft Teams, Outlook, Microsoft Word, Excel, PowerPoint).

Application instructions

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