Manager, Global Learning

Job no: 0057219
Location: Parkville
Role type: Full time; Continuing
Department: Student and Scholarly Services
Salary: UOM 9 – $129,154 – $134,374 p.a. plus 17% super (pro rata for part-time)

• Lead an established, high performing team recognised for its focus on service excellence
• Influence and contribute to the enhancement of global learning opportunities for students
• Manage relationships across a network of partner universities globally, working collaboratively on emerging and innovative global learning experiences!

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

About Student and Scholarly Services
Student and Scholarly Services (SASS) provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

About the Role
As Manager, Global Learning, you will lead a high performing team responsible for the delivery of a comprehensive suite of established inbound and outbound global learning opportunities including exchange, study abroad and short-term programs. The team works collaboratively with Chancellery, academic divisions and other support teams to provide excellent service to students and institutional partners worldwide and contributes to the University’s global ambitions under the Advancing Melbourne strategic plan.

Responsibilities include:

• Lead the operational delivery of university-wide Global Learning programs, managing a high performing team in the effective delivery of global learning services to students
• Manage the administration of Australian Government mobility grant programs including the New Colombo Plan
• Lead engagement with international partners and program providers to operationalise University partnerships for the delivery of global learning programs
• Effectively manage in-scope resources, supporting staff to deliver high quality services, and work collaboratively in a multi-faceted team environment

About You
To be successful in this role, you will leverage extensive working experience in a similar role with advanced cross-cultural competence, presentation and interpersonal skills to provide advice, advocacy and influence in supporting senior university leaders in their decision making. You have demonstrated your ability to cultivate a safe and respectful work environment, and managing team performance, balancing the need to provide consistent service excellence and operating efficiently in a fast-paced environment. You strive for innovation and continuous improvement, and not afraid of ambiguity and thinking outside the box.

You will also have:

• Postgraduate qualifications in a relevant discipline and/or an equivalent combination of relevant experience and education/training
• Demonstrated knowledge and experience in applying legislative frameworks such as ESOS, The National Code and HESA in a student service environment and solid experience in applying that knowledge in providing advice and support to senior university leaders in their decision making
• Demonstrated knowledge and significant expertise in the domain of global learning, including managing a high performing team, ideally in a large-scale international education context
• Demonstrated strong experience in delivering high standards of operational services, with a focus on student experience, ideally in both ‘current student’ and ‘future student’ service environments

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

About the University
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

Benefits of Working with Us
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration, 17% super, salary packaging and leave loading
• Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
• Discounts on a wide range of products and services including Myki cards and Qantas Club
• Career development opportunities and 25% off graduate courses for staff and their immediate families

To find out more, visit https://about.unimelb.edu.au/careers/staff-benefits .

Be Yourself
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity.  First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Join Us
If you feel this role is right for you, please submit your application including a brief cover letter, your resume and your responses against the selection criteria^ listed below (also found in the Position Description) for the role.

• Demonstrated knowledge and significant expertise in the domain of global learning, including managing a high performing team, ideally in a large-scale international education context
• Demonstrated strong experience in delivering high standards of operational services, with a focus on student experience in both ‘current student’ and ‘future student’ service environments
• Demonstrated knowledge and experience in applying legislative frameworks such as ESOS, The National Code and HESA in a student service environment and solid experience in applying that knowledge in providing advice and support to senior university leaders in their decision making
• High-level communication, presentation and interpersonal skills, including the demonstrated ability to build and maintain effective relationships with internal and external stakeholders

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact us at hr-talent@unimelb.edu.au .

Please note: To be considered for this role you must have current valid work rights for Australia.

#LI-Hybrid

Position Description