Manager, Consumer Experience (In-App Discovery & Merchandising) in Toronto, Ontario


About the Team

The Canadian DoorDash Customer S&O team is looking for a leader to play a pivotal role in building differentiated consumer experiences, focusing on both the core restaurant and new verticals business. This is an exciting opportunity to create something great together and be a part of a global company changing how local economies grow.

About the Role

The Strategy & Operations Manager role is for a self-motivated, curious, and ownership minded thought leader who enjoys creating positive consumer experiences leveraging both art and science, thriving on solving complex problems using both data and empathy, collaborating across the organization, and determining strategies focused on driving consumer growth.

You will report into our Director on the Consumer S&O team in our Strategy & Operations organization. We expect this role to be hybrid with some time in-office and some time remote.

You’re excited about this opportunity because…

  • Build – You are excited to work on something that hasn’t been done before. Your job will include building experiences and launching plans from the ground up.

  • Strategize – Develop DoorDash’s path to excellence using first principles & empathy, identify trends that emerge and know when to double down and when to try something new.

  • Experiment – Use data to run tests on everything from promotional campaigns to new in-app creative assets.

  • Analyze – Assess the operational and financial impacts of your decisions and iterate given insights. Continuously seek for new improvement that can be made to the experience leveraging performance data.

  • Collaborate – Work with a variety of teams including marketing, merchant, product, engineering, finance and analytics to execute on plans.

    We’re excited about you because…

  • You thrive both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues & processes to drive continuous improvement

  • You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business

  • You are comfortable with ambiguity and bring structure, organization, and focus to your work and cross functional teams including product, marketing, finance, and legal

  • You are a problem solver and can identify the core problem and determine hypotheses with proposed solutions

  • You are comfortable using SQL to analyze data and create new data tables, are able to build dashboards to track key metrics, and can build high-level financial models

  • You have 2+ years of experience in strategy, operations, product, digital marketing, growth, investment banking, consulting or other related areas

    Nice to Haves

  • You have merchandising / digital marketing experience

  • You have experience using Figma to develop creative assets

    About DoorDash

    At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

    DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

    Our Commitment to Diversity and Inclusion

    We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

    If you need any accommodations, please inform your recruiting contact upon initial connection.


The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

To help us track our recruitment effort, please indicate in your cover/motivation letter where ( you saw this job posting.