Manager, Competitive Intelligence & Insights Operations in Waterloo, Ontario

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity / Job Description

Global Wealth & Asset Management (GWAM) is a key growth segment for Manulife, operating through three different channels (Retail, Retirement and Institutional) across North America, Asia and Europe. The business operates externally under the Manulife Investment Management (MIM) brand. As of December 31, 2023, GWAM had a total of $1,054B in Assets Under Management and Administration.

Our Corporate Purpose is to “Make Decisions Easier and Lives Better” and we are dedicated to helping our individual and institutional customers achieve their financial goals. With a global presence, leading investment capabilities in both public and private markets and a commitment to sustainability, GWAM is in a unique position to offer a wide range of solutions to customers around the world.

Reporting to the AVP Competitive Intelligence & Insights, the Manager Competitive Intelligence & Insights Operations is a critical partner to help Manulife maintain competitive advantage and drive overall business growth of our MIM business. As part of the GWAM strategy team, the candidate plays a crucial role in building an efficient and embedded global competitive intelligence function to support the development and execution of our strategy.

Responsibilities:

• Identify and make recommendations to address operational challenges, bottlenecks, and issues to ensure an efficient GWAM competitive intelligence function.

• Facilitate key GWAM competitive intelligence improvement programs to enhance operational efficiencies and reduce costs (e.g., data consolidation, automation of data collection, GenAI tools & use cases, PowerBI dashboards. etc.).

• Develop and implement programs / systems to optimize data and workflows across our onshore and offshore teams.

• Drive the development and maintenance of the GWAM competitive intelligence central repository (e.g., subscriptions, data sources, key contacts, reporting packages, and reporting dashboards, etc.).

• In partnership with the AVP, develop, monitor, and analyze key operational metrics to identify areas of success and improvement of the central GWAM competitive intelligence team.

• Build and maintain strong and productive relationships with cross-functional teams (i.e. Strategy, Finance, business leaders, etc.) to ensure competitive intelligence is a partner in driving key decisions.

• Identify opportunities for cross-pollination of competitive intelligence work across the GWAM strategy and insights team to amplify the impact of our data and research.

• Make recommendations on adjusting data sources, quality, and structure to evolve our intelligence capabilities.

What we are looking for

• Bachelor’s degree in business, finance, operations management, or related field; experience in competitive intelligence an asset.

• A track record of driving process improvements and achieving efficiency targets.

• Knowledge of competitive intelligence best practices, data, and technology and tools (e.g., GenAI, Power BI, etc.).

• Effective communication and interpersonal skills to collaborate with diverse stakeholders and drive initiatives.

• Excellent strategic thinking and problem-solving abilities, with the ability to synthesize complex information and provide actionable insights.

• Ability to connect the dots and rapidly identify and surface the relevant patterns and issues.

• Comfortable working with ambiguity and driving to an answer.

• Result-oriented with an ability to multi-task in a fast-paced, dynamic environment, prioritize across multiple initiatives, drive accountability, and develop creative solutions where blueprints may not exist.

• Strong communication and presentation skills with demonstrated ability to articulate complex business issues in simple and impactful words, across diverse audiences.

• Ability to work independently, get to the relevant information and cut through silos.

• Team player, collaborative, self-starter, well-organized, innovative, and high-level of initiative.

What can we offer you?

• A competitive salary and benefits package.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture – we lead with our Values every day and bring them to life together.

• Boundless opportunity – we create opportunities to learn and grow at every stage of your career.

• Continuous innovation – we invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion – we foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship – we build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$84,375.00 CAD – $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.