Manager Application Engineering (Capacity and Performance Management)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently rewarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

As an Manager Application Engineering, you will make a big impact in strengthening our Payment Services applications by designing and implementing analytics and automation solutions.  In our Agile environment, you’ll focus on analytics and automation solutions to eliminate manual tasks and provide insight driven initiatives to improve/modernize the reliability of our applications (availability, self-healing, performance, efficiency, monitoring, reporting, forecasting and capacity planning of our services).  Your projects will drive enhanced infrastructure, development, and deployment automation at Discover, improving the quality and efficiency of our Payment Services group.  Your automation will connect analytics and reporting to metrics collected during production support processes, as well as enable and improve diagnostics and problem resolution for payment applications. 

The Manager is responsible for the technical development and quality delivery of software engineering solutions.  Leads a team of engineers within a Discover application development area while using your technical expertise to drive vision into action and results.  Develops and coach’s teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee.

How You’ll Do It

• Lead Payments Reliability initiatives that improve our systems (availability, self-healing, performance, efficiency, monitoring, reporting, forecasting and capacity planning of our services.
• Mentor and lead analytics and automation engineers in both technical and soft skills to craft a team of highly technically competent, consistent, thoughtful and customer-centric technology experts. This includes ensuring the group is adhering to principles of engineering excellence within their technical domain, applying consistency of technical execution, sharing common practices and challenges within the team and fostering a culture of excellence and continuous learning within the team.
• Leads and utilizes highly technical skills to contribute as an engineer within a product team designing, developing code and maintaining quality technology solutions for a product or set of products including developing own subject matter expertise. Demonstrated experience in multiple software languages, modern software methods, CI/CD, cloud, and automated testing.
• Hire, retain and lead high-functioning, diverse group of engineering professionals, establishing clear objectives and key results, developing consistent set of practices and process across the team and driving towards resolution of challenging problems. This includes all performance management aspects of leading engineers including acquiring and providing 360 feedback and administering reviews. Manages software ownership and development from initial concept through continuous improvement.
• Lead and shape the technical vision within their product team and be an essential member of leadership team including acting as a leader in the Discover engineering community affecting and advancing the architecture across the company and ensuring adherence to all regulatory, compliance and audit requirements. This includes defining how technical work should be done, selecting appropriate tools, defining technology, quality, experience and implementation standards and practices within own technical domain.
• Work with key stakeholders to efficiently and effectively allocate team members to product teams to meet business and Product area objectives.

Qualifications You”ll Need:

The Basics

• Bachelors – Information Technology or Engineering
• 6+ years – Information Technology, Software Engineering, or related
• 2+ years People Leadership

• Internal applicants only: technical proficiency rating of competent on the Dreyfus engineering scale

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing?

• Primarily remain in a stationary position

Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job?

• No required movement about the work environment to complete the major responsibilities of the job.

Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment.

• No

Primarily, where is this job performed?

• Primarily performed indoors in an office setting.

Does this job require the ability to operate equipment or machinery?

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Does this job require the ability to communicate verbally or in written form?

• Ability to communicate verbally.; Ability to communicate in written form.

Does the job require travel?

• No

Does this role require testing or assessments to measure the ability to perform the job?

• No

Bonus Points If You Have

• Experience with analytics, data science, or machine learning models
• Coding and scripting experience in Python
• Experience in program management
• Experience leading process improvement initiatives
• Additionally experience in any of the following would be helpful, but not necessary
  • Experience with performance engineering
  • Proficient in monitoring, alerting, analyzing and troubleshooting large scale distributed systems
  • Experience in DevOps skills and methodologies – creating and managing a continuous build, integration, test, and deployment systems
  • Experience with OpenShift Container Platform, AWS or other cloud computing platforms, Big Data ecosystems, Oracle, MySQL, Postgres, Tableau.

****Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis****

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Application Deadline:

The application window for this position is anticipated to close on Oct-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $104,000.00 to $175,600.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.