Loyalty Product Management Analyst in Saint John, Canada

Wyndham Hotels & Resorts is now seeking a Loyalty Product Management Analyst to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

Wyndham Hotels & Resorts’ Loyalty Product team drives the innovative technology solutions and process excellence behind hospitality’s #1 loyalty program, Wyndham Rewards. The Loyalty Product Management Analyst role resides at the intersection of loyalty marketing and technology, supporting the administration of the loyalty platform and its many integrations. The position is responsible for helping to support a robust roadmap that delivers value to the program’s members, Wyndham Hotels & Resorts franchisees, and Wyndham team members. Reporting to the Director of Loyalty Product Management, the role’s focus includes (1) execution of day-to-day program operations tasks; (2) quality control and user acceptance testing; (3) production support – intake and management of defects and incidents; and (4) capturing and reviewing feedback from various user groups to help shape our Voice of Customer workstream.

The candidate will collaborate closely with a third-party platform provider and multiple internal stakeholder groups, including Loyalty Strategy, Loyalty Partnerships, Loyalty Operations, Marketing and CRM, Financial Partnerships, Digital, Information Technology, Call Center, and Finance. The ideal candidate should be exceptionally organized, highly curious, and customer obsessed. The ability to develop strong relationships and partner with internal and external teams in support of projects and initiatives is critical to the success of this role.

What you’ll do

• Participate in user acceptance testing of program enhancements, fixes, and larger project releases, including authoring test cases, regression testing, and post-production validation to ensure quality across team deliverables, cross functionally as needed

• Provide general program and technical operations support for stakeholder teams (i.e. batch award processing, promotion configuration and testing, research of property and member issues, Jira/Confluence administration, data pulls, etc.)

• Triage and manage successful remediation of production and lower environment defects

• Solicit and review customer feedback across members, franchisees, and call center agents to identify opportunities to improve the loyalty platform and its integration points

• Analyze existing program operations and processes to identify, recommend, and assist in implementing solutions to drive operational efficiency

You’ll be successful if you have

• Strong sense of ownership and accountability, with a proactive attitude

• Engaging and effective verbal and written communication skills

• Project execution in all areas of a software development lifecycle, with an interest in product management and loyalty

• Detail-oriented and thorough, while supporting multiple initiatives simultaneously

• Basic data analysis skills (Excel skills, understanding of databases)

• Excited and motivated by working through complex problems in a dynamic environment while remaining flexible and open to change

• Must have the ability to Innovate, Collaborate, Think Big, and Have Fun.

Required Qualifications/Experience

• Bachelor’s degree (or commensurate experience) required

• 1+ year of product management experience, or progressive work experience managing technology or hospitality products

• Experience working with Agile/Scrum methodologies and tools (Jira & Confluence) is a plus

• Exposure to internet application technologies, hospitality, and/or consumer loyalty is a plus

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA

Employment Status: Full-time