Lobby Services Associate

Requisition # HRC1066464

The Lobby Services Associate performs a full range of customer service duties to ensure that visitors are greeted and provided all information vital for efficient patient and visitor experience.

Job Duties and Responsibilities:

• Provide information, wayfinding tools and literature to visitors. Answer and direct phone calls and route inquiries to other departments in the organization or supervisor as appropriate. May collaborate with other departments and/or resources to ensure a positive visitor experience.
• Greet and work with all visitors as they arrive or exit. Acquires vital information to provide appropriate informative assistance back to all visitors, including securing transportation.
• Ensure that visitors and/or patients reach their destination by providing directions, instructions and/or directly escorting them safely across the campus.
• Maintain lobby and/or office area by ensuring all informative literature is available and that area is kept clean and professional.
• May help triage patients according to organizational guidelines.

Education:

High school diploma or GED strongly preferred.

Experience:

One (1) year of customer service and/or front desk experience required. Three (3) years of experience preferred.

Working Title:

Lobby Services Associate

Department:

Lobby Services

Business Entity:

Clinical & Support Services

Job Category:

,Administrative,Administrative

Job Specialty:

Customer Support

Position Type:

Full-time

Shift Length:

8 hour shift

Shift Type:

Day

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu) and COVID-19. For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through April each year) as a condition of employment, and annually thereafter as a condition of continued employment, subject to medical exemption or religious accommodation. For the same reason, you may also be required to receive other vaccines such as COVID-19 as a condition of employment. Cedars-Sinai reserves the right to make modifications to its required list of vaccines as required by law and/or policy.

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