Licensing Education & Training Coordinator

LICENSING EDUCATION & TRAINING COORDINATOR

Job ID: 5719

REGULAR/FULL-TIME

Location: BURNABY, BC

To be considered for this role, applications MUST be submitted online, by clicking on ‘Apply’ below.

• Join one of BC’s Top Employers!
• Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.

THE ORGANIZATION

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

Our mission is to provide access to safe, quality, accessible, and affordable housing options. We do this to promote strong, inclusive communities where people can thrive. 

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:

• In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
• Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
• Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
• Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
• An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
• Participation in community and charitable events.
• Please note: Eligibility for benefits offered is based on employment status **

LICENSING EDUCATION & TRAINING COORDINATOR:

($64,991.02 – 75,143.10 Annually)

POSITION SUMMARY

Reporting to the Deputy Registrar, Licensing, the Licensing Education & Training Coordinator is responsible for administering Licensing & Consumer Services’ (formerly HPO’s) Continuing Professional Development (CPD) program for builders. He/She/They liaises with Education Providers and drafts various forms of communication to support builder education. The position assesses and recommends approval for complex applications for new builder licences, builder licence renewals, and owner-builder authorizations, particularly as they relate to the qualifications for the CPD component of the legislation. The role recommends equivalent education, experience, and training to meet CPD requirements and conducts audits on CPD requirements for licence renewal.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Diploma in business administration or other relevant discipline.
• Courses or training in the field of customer service and/or qualifications assessment.
• Sound experience reviewing and processing applications within a regulatory/compliance environment.
• Or an equivalent combination of education, training and experience acceptable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong Knowledge and understanding of the philosophies, principles and practices governing the processing of applications in accordance with provisions of applicable legislation and policies.
• Good understanding of data integrity principles with a high degree of accuracy, consistency and attention to detail.
• Ability to interpret and apply legislation, regulations, policies and other information sources to respond to inquiries and assess and explain eligibility.
• Ability to learn and understand BC Housing’s mandate, programs, and policies with respect to consumer protection for homebuyers.
• Ability to deliver excellent customer service.
• Strong ability to communicate with the public, including conflict resolution skills and the ability to exercise good judgment, patience, tact and diplomacy in all public interactions.
• Ability to use good judgment to make thoughtful decisions, including the fair and consistent application of policy.
• Ability to recognize and operate within the scope of authority by applying good judgment when deciding when to escalate issues.
• Ability to establish and maintain effective working relationships with staff, industry partners and the public.
• Strong research, analytical and problem-solving skills.
• Ability to plan, meet deadlines and adapt to changing priorities in order to manage a heavy workload without compromising quality of work.
• Ability to work independently as well as function effectively as part of a team.
• Excellent verbal and writing skills with regard to professional business correspondence and bulletins.
• Excellent computer skills, including a strong working knowledge of MS Word, Excel and Outlook and the ability to manoeuvre between applications with ease and the ability to learn new IT applications.

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact hr_admin@bchousing.org to arrange a call.

How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies. To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted

If you are passionate about what you do and want to use your expertise to engage in meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers

At BC Housing, we’re committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous People, People with Disabilities, people of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact hr_admin@bchousing.org.

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.

Apply Now: www.bchousing.org/careers

Have questions/issues about the application process? Please see our FAQ’s for some useful information.

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