Library Services Technician

University of Toronto


Job Title: Library Services Technician (2 Vacancies)
Dept / Campus: Library & Learning Services/Various
Salary Range: Payband F Range $30.00 – $34.77; Starting Salary $30.00 35 hours/week
Posting Date: September 27, 2023
Closing Date: October 11, 2023
Vacancy Type: One Support Staff Full-time Replacement Position & One Support Stuff Full-time Conversion Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The Library Services Technician is a customer service professional providing comprehensive frontline services and support to students and faculty at the multiple campus Library locations. This role regularly supports closing/weeknight shifts, with the possibility of occasional weekend support.

It is anticipated that these positions will meet the needs of the department working fully on-site five days per week. Travel to other campuses will also be required for both vacancies.

Please note there are two vacancies for this position. One will operate primarily from the Doon campus located at 299 Doon Valley Drive, Kitchener, ON N2G 4M4, and one from the Cambridge Fountain Street campus, located at 850 Fountain Street South Cambridge, ON N3H 0A8. Travel to other campuses will be required.

RESPONSIBILITIES:

• Provides blended frontline service to the Conestoga community
• Provides reference Services for Conestoga students, faculty, staff, and the community which involves interviewing, interpreting requirements, and establishing the level and detail of information needed
• Guides users in the inquiry and research process, including the provision of virtual (online) reference services
• Uses the integrated library system loans materials and maintains/updates accounts and books media and technology
• Offers technology assistance as part of TeachMeTech and Tech Bar services, including access issues, hardware and software troubleshooting
• Provides training to students on productivity tools such as Microsoft Office or other College support software
• Offers basic support on assistive technology and refers to the Learning Technology Liaison where appropriate
• Provides a range of academic support services which may include offering guidance and utilizing available resources for: citing & referencing, the academic integrity process, learning/study skills, technology and digital skills
• Offers informed referral to other College services, including assistance navigating resources (websites) and booking appointments
• Engages in planning discussions, campus and library services team meetings, promotional activities, and other administrative activities that support frontline service delivery
• Engages in activities, projects, and or committees under the guidance of the Library Administration and in collaboration with colleagues

QUALIFICATIONS:

• Two-year Diploma in Library Education is required
• One year of customer service experience in a library, retail or other frontline hospitality setting and including:
o Traditional reference & circulation services
o Technology support
o Circulation Services
o Academic integrity, referencing, and citation support
o Guidance on learning/study skills
• Excellent interpersonal, written, and verbal communication skills
• Dedication to customer service
• Strong technical skills utilizing a wide range of software and online information resources
• Ability to work independently and as part of a team
• Problem-analysis and problem-solving skills
• Ability to work under pressure, handle multiple demands, and changing priorities

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