Library Services Associate

October 11, 2024

University of North Texas at Dallas


Position Details
Position Information

UNT System Overview Welcome to the University of North Texas System . UNT System includes the University of North Texas in Denton , the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.
Posting Title Library Services Associate
Department UNT-University Library-Gen-141000
Job Location Denton
Full Time/Part Time Full-Time
Retirement Eligibility TRS Eligible
Additional Retirement Information For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php .
Salary Information Salary is dependent on experience with a minimum of $33,660.00.
Department Summary As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals.
 
We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas.
 
The Access Services Department promotes and provides access to the collections of the UNT Libraries. As part of the Public Services Division, we strive to meet the information and research needs of library patrons through the services we offer.
The University of North Texas is a student-centered public research university with nearly 40,000 students. A Carnegie-ranked Tier One public research university, UNT is one of the nation’s most diverse universities. UNT has been designated as both a Minority Serving Institution and Hispanic Serving Institution and stands committed to equity, diversity, and inclusion in its pursuit of academic excellence. We are big and bold All About UNT

With 7.5 million people and two international airports, DFW is the fourth-largest metro area in the United States. DFW is racially, ethnically, religiously, and culturally rich and maintains a long-standing commitment to the arts exemplified by local attractions such as the Dallas Arts District and the Fort Worth Cultural District. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences. The university also has a generous benefits, leave and perks package .
UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. Want to know more about why you should consider coming to Denton? Check out Discover Denton .
In the UNT Libraries, we define diversity in the broadest terms because we recognize that the best solutions come from a diverse mix of perspectives and backgrounds. We value the qualities, both visible and invisible, that our colleagues bring to their work every day and understand that our differences are our greatest strength.
We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve. We are dedicated to creating a climate that values and actively promotes an equitable and inclusive environment that removes barriers to full participation.
Position Overview The University of North Texas Libraries’ Access Services Department is seeking to hire a User Accounts Manager to join our Library User Services Unit. This position works collaboratively with other members of the unit to connect library patrons with the information, services, and collections they need. Main areas of responsibility include managing library patron accounts using the Sierra Integrated Library System, assisting with student assistant management, and managing daily department financial operations.

Additional Posting Details

Minimum Qualifications

Bachelor’s Degree and one year of progressively responsible library experience; or any equivalent combination of education, training, and experience.
Knowledge, Skills and Abilities

• Extensive knowledge of library principles and policies, and knowledge of specialized area functions and workflows.
• Experience in working effectively with students, faculty, staff, and the community.
• Ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment.
• Strong leadership skills.
• Excellent written and oral communication skills.
• Ability to establish and maintain effective working relationships.
• Knowledge of safe working procedures and security measures related to work performed.
Preferred Qualifications The preferred candidate will possess the following additional qualifications: 

  • Extensive customer service experience
  • Excellent organizational skills
  • Ability to handle difficult patron situations
  • Problem solving skills
  • Excellent attention to detail
  • Cash handling experience
  • Excellent communication skills
  • Project management and leadership experience
  • Experience using Sierra and ILLiad
  • Experience working in a public services setting in a library 

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills. We strongly encourage those who are passionate about fostering diverse inclusive and equitable libraries to apply.
We welcome applications from all qualified individuals.
Required License / Registration / Certification
Work Schedule Sunday-Thursday, 1:00PM – 10:00PM 
Driving University Vehicle No
Security Sensitive This is a security sensitive position.
EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title Library Services Associate
Physical Requirements Ability to communicate

Job Duties

o Manages library patron accounts including creating accounts, record retention, managing UNT Libraries’ participation in the TexShare program, and providing oversight for the processing of TexShare, community, and other special patron accounts.
o Assists with supervision of Circulation service area workflows, suggests areas where service desk workflows can be streamlined, suggests staffing levels for the service desk.
o Shares responsibilities of Service Desk student assistant management with Service Desk Manager. Communicates with Library User Services unit staff to share issues and ideas for improvements.
o Completes daily department financial operations in compliance with UNT cash handling and PCI–DSS guidelines. Completes daily deposits, oversees the completion of daily fines desk opening and closing procedures, and processes refunds.
o Processes lost and damaged item fees. Handles patron claims and fine disputes. Creates payment plans.
o Notifies patrons of overdue and billed materials. Monitors recalled items.
o Provides training to department staff and student employees on user accounts and fines services.
o Sets goals and priorities for the user accounts and fines services for each year. Assesses related procedures and workflows and suggests relevant policy changes. Ensures that manuals and webpages stay up to date. Compiles user accounts and fines statistical reports.
o As a member of the Library User Services Unit, contributes to planning and implementation of unit projects. Works collaboratively with other Library User Services Unit employees on projects. Participates in discussions to assess and improve services and workflows and address perceived issues.
o Provides user and access services to library patrons. Services include circulation, patron accounts, payments, research assistance, troubleshooting technology issues, and other departmental tasks.

Posting Detail Information

Posting Number S5416P
Position End Date (if temporary)
Special Instructions to Applicants Applicants must submit a resume, a cover letter and a list of three professional references with their online application. Cover letter should include a brief diversity statement explaining how the applicant will contribute to UNT’s commitment to fostering an open, diverse and inclusive community.
Quicklink for Posting https://jobs.untsystem.edu/postings/66566

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