LETS Senior Technician, Digital Innovation and Technology Services

LETS Senior Technician, Digital Innovation and Technology Services
£32,348 – £35,333 per annum

Digital Innovation and Technology Services (DITS)

The LETS team, based within DITS at the Colchester Campus, delivers day to day AV and IT support for University staff, teaching spaces, meeting areas, campus based external conferences, commercial events and major, high profile University events such as Graduation, Registration and Clearing.

The Colchester campus has over 200 rooms with AV and computers and more than 4,000 PCs, laptops, associated managed printers and mobile devices to support, deploy and repair. The post is based in the IT Services offices at the Colchester campus. Travel to other campuses at Southend and Loughton will be required on a regular basis.

Duties of the Role

You will act as the primary contact for escalated technical issues raised by the wider LETS team that needs your expertise to resolve. You will also handle incidents as well as more complex and technically challenging work and development that cannot be resolved by the wider LETS team. You will recommend changes to how we operate where you can see this is good for the Team, our customers and the University as a whole. During peak service periods, you will provide general back up support and especially so during our high profile and high importance events such as Graduation, welcome week and registration. You will be the lead for any problems that need to be worked on by third line support. The work is primarily based with desktops but you are encouraged to learn and work with colleagues to expand your knowledge and our AV service.

A full list of duties and responsibilities can be found within the job pack.

Qualifications and Skills required

We are looking for a dynamic individual who will hold a degree in IT discipline, or have relevant experience. The ideal candidate will have experience in leading a team and experience of maintaining, replacing and creating advanced IT installations in a large installation base.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.

To support this commitment we have our Global Forum , a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives. For more information see: https://www.essex.ac.uk/life/student-facilities/religion-and-faith

Please see the attached job pack, which contains a full job description and person specification, which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application.  Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please email the Resourcing Team ([email protected] ).

*More information: Working at the University