Learning Technology Support Officer

Technology and education go hand in hand. Educators cannot do their job without digital education technologies in their courses and training.

You have the passion to help teachers deploy the right educational technology and you work from your accumulated knowledge and solution-oriented drive to support our team of student assistants in this.

The TLS support team supports a wide range of educational applications. When changes are made to applications, we as a team need to make sure that teachers know what this means for them. You do this by, among other things, updating the website, training and coaching the service desk consisting of TU Delft students, and drawing up procedures to answer the complex questions of lecturers about the application of technology in education.

You are familiar with our processes and you continue to critically look for improvements. You organize the first-line service desk in collaboration with your colleagues, provide sufficient feedback and coach the service desk where necessary. You are an indispensable source of information for the service desk and your direct colleagues. Sometimes you contact a functional manager or other experts to find a solution. Together we go the full 100% for education to receive the very best support, in this way we contribute significantly to the quality of education at TU Delft!

In addition to running the support desk and day-to-day coordination, we are specifically looking for a colleague who will be responsible for the content and development of our Teaching Support website. Duties include coordinating web assistants and contributing to the editorial cycle: proofreading, revising, editing, copywriting.

In addition, we are looking for a second colleague who is happy with the management of our helpdesk and who can also focus on (and possibly further specialize in) one or more of the following themes: communication with teachers, tooling expertise (especially Brightspace and Ans) or data processing, visualization and analysis. Experience in the above areas of focus is therefore a plus!

Our (young) department continues to expand thanks to the attention for quality of education (support) and the role of EdTech tooling. It is up to you and your colleagues to properly implement these changes and to continue to optimize the supporting processes.