This position is a part of the Non-Academic Staff Association (NASA).
This position offers a comprehensive benefits package which can be viewed on our Benefits Overview page .
Location: This role is hybrid with a mix of remote and in-person and work takes place at North Campus Edmonton.
Working for the University of Alberta
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.
Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.
Department/Faculty Summary
The Digital Learning Environment portfolio was created within IST to help enhance how IST supports teaching and learning within the University of Alberta. To support that the Learning Space Support team was created within that portfolio. This team provides all of the support for both the central and departmental learning spaces that were distributed across the Client Support teams within IST and combines it into one area of responsibility. Additionally this team takes on additional support work to train and support instructors on the classroom technologies.
Position Summary
The University of Alberta is looking for a Learning Support Dispatch to join the Learning Space Support team.
Reporting to a Team Lead of Learning Space Support (LSS) within the Digital Learning Environment (DLE) portfolio, this position acts as a first point of contact for technology related issues or failures in computer labs, classrooms, and meeting space across the University. This includes intaking calls through a team line, assessing all incoming tickets, gathering any required information, and addressing remotely or dispatching a LSS team member to investigate. The position will also be responsible for escalating tickets to the LSS team, Learning Space OS & Applications team, or Learning Space Audio/Visual & Technology team as required. Additionally, this role assesses current workload of LSS team members, and assigns high priority tickets appropriately to minimize response time. They are responsible for supporting all aspects of technology within the classroom environment. This includes informing the instructor on the technology and software available to them and supporting them in meeting their pedagogical requirements. The services include support for classroom audio-visual technology, web conferencing, lab and classroom software support and the use of technology within these spaces.
Duties
Minimum Qualifications
Preferred Qualifications
Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
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