Lead Coordinator, Student Experience Centre

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service – Department:

Student Experience

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

juin 13, 2024

Closing Date:

juin 24, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 09

Salary Range:

$69 478,00 – $87 764,00

About the of Faculty of Social Sciences

The FSS comprises nine departments, schools and institutes, which offer undergraduate, masters and doctoral programs in both English and French. With its 10,000 students, 260 full-time professors, and wide array of programs and research centres, the Faculty of Social Sciences plays a key role at the heart of the University of Ottawa. Its graduate students are supervised by excellent researchers and undertake cutting-edge research in the Faculty’s masters and Ph.D. programs. Along with its complement of about 100 administrative employees, the faculty is proud to provide a collaborative working environment that inspires new ideas, encourages creative ingenuity, and promotes excellence.

Position purpose:

The incumbent reports to the Student Experience Lead. Plans and coordinates Faculty of Social Sciences Mentoring Centre activities. Puts into place mechanisms to ensure high-quality mentoring activities and a high level of client satisfaction. Reviews and develops various mentoring initiatives and implements services for FSS undergraduate students to encourage student retention and enhance the student experience and academic success.

In this role, your main responsibilities will include:

• Mentoring Services: Communicate with target populations and encourage them to visit the Mentoring Centre. Meet with students, including those at risk, to provide individual counseling. In collaboration with the Associate Dean of Undergraduate Studies, provide support and guidance to students who have been sanctioned for academic fraud.
• Mentor training : Establish with SASS a training program adapted to the specific needs of social sciences students. Recruit, supervise and coordinate annual mentor training. Ensure a dynamic and diversified team of mentors, advising them in their contacts with the student clientele through various coaching techniques. Establish a list of duties and develop mechanisms for rewarding the work of student mentors. Provide ongoing feedback to the mentor team following the various SASS training sessions, and foster the development of links with SASS mentors.
• Development : In conjunction with the Senior Specialist of Student Experience and various members of the Faculty, identify and develop mentoring initiatives that meet the specific needs of the Faculty’s undergraduate student population. In collaboration with the Student Experience Manager and the Head of the SASS Academic Support Unit, establish and develop workshops addressing the diverse needs of the Faculty’s student population (e.g. effective note-taking, time and stress management, problem solving, writing tips, transition to university life workshop, etc.), including online tools. 
• Welcome and transition: With the Senior Specialist of Student Experience, participate in the implementation of a welcome and transition plan for students coming from high schools or CEGEP, according to specific needs identified in advance. Participate in, and coordinate as needed, various intake and recruitment activities to promote the Centre’s services and social science programs. 
• Student experience and academic success: Participate in the implementation of initiatives that promote the student experience. With the Student Experience Manager and the Office of Undergraduate Studies, participate in the implementation of the academic success plan approved by the Faculty. Collaborate in planning activities for at-risk students and promote retention at the FSS. Participate in the implementation of retention activities and ensure follow-up.
• Promotion of activities: In collaboration with the Faculty’s marketing and communications team, publicize the Centre’s activities and adapt or review communications strategies from time to time with the Student Experience Manager. Develop new initiatives to increase the number of visits to the Centre. 

What you will bring:

• University degree in an education-related field and three years’ experience in an academic setting
• Strong public relations, interpersonal and communication skills
• Demonstrated teaching skills and knowledge of various educational techniques and study skills specific to student retention and support
• Knowledge of various academic paths
• In-depth knowledge of Ontario, Quebec and Canadian academic systems, as well as of various student profiles
• Active listening, counselling and problem-solving skills
• Good knowledge of social science disciplines and instruction
• Planning, implementation and project management skills
• Experience using computer systems and software such as Windows, word processors, extensive databases, spreadsheets, email and Internet

Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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