Lead Coordinator, Academic Program Management

University of Ottawa

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Job Type:


Duration in Months (for fixed-term jobs):


Job Family:

Academic Program Management

# of Open Positions:


Faculty/Service – Department:

Internationalization and Global Health Office


600 Peter Morand

Union Affiliation:


Date Posted:

April 25, 2024

Closing Date:

May 06, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:


Salary Grade:

SSUO Grade 09

Salary Range:

$67,783.00 – $85,623.00

About the Faculty of Medicine

Welcome to the University of Ottawa Faculty of Medicine, the first and largest bilingual medical faculty in Canada. Our learners have access to state-of-the art facilities and specialized institutions as they learn alongside world-class physicians and scientists. Consistently ranked among the top 10 medical schools in Canada, our faculty is among the top faculties of medicine in the world for research impact in biomedical and health sciences.

Position purpose:

Reporting to the Senior Manager, International and Global Health Office (IGHO), The Lead Coordinator, Academic Program Management is responsible for the implementation of educational programs such as the Kuwait Mentoring Program (KMP) and the Shanghai Jiao Tong University School of Medicine (SJTUSM) summer school. This includes the planning, coordination, quality control and delivery of program services. The individual will liaise and collaborate with various departments at the Faculty of Medicine and the University of Ottawa to support programming and to increase awareness as well as to develop responsive services to support the integration and well-being of international learners and uOttawa faculty and learners participating in incoming and outgoing mobility activities.

In this role, your responsibilities will include:

  • Program Coordination: The incumbent ensures the collaborative planning, delivery, evaluation, and quality improvement of programs assigned to their responsibility, including the Kuwait Mentoring Program (KMP) and the Shanghai Jiao Tong University School of Medicine (SJTUSM) summer school. Draft project plans by building critical paths and proposed budgets to ensure that programs are delivered on time and using a cost-recovery model. Seek input from local and international partners for the desired learning objectives, design of curriculum and operational activities. Collaborate with uOttawa personnel for the registration and creation of online accounts to access teaching materials.
  • Service Delivery: Collaborate with the Advisor, International Programs to identify needs, establish program objectives, and develop responsive services to support the integration and well-being of international learners and uOttawa faculty and learners participating in incoming and outgoing international education activities. Design and deliver on-site and remote orientation sessions on topics such as intercultural adaptation, country-specific information, University and Hospital policies, protocols and logistics of the learning program. Conduct research to identify the educational and resource material needed to support program participants.
  • Budgeting: Participate in the development of program budgets, monitoring expenditures, ensuring they are within budgetary constraints and are aligned with program contracts. This will involve liaising with different departments to determine key program costs. 
  • Monitoring, evaluation, and reporting: Design quality assurance and evaluation tools of the educational programs by collecting documents and data on participant/teacher satisfaction for the purposes of improving the delivery of programs. The incumbent is responsible for the design of evaluations forms, compilation, and analysis of results, and providing recommendations for improvements as well as implementing changes for future cycles.
  • Liaising: Maintain relationships with partner institutions and stakeholders to ensure the smooth execution of program activities and effective communication. Collaborate with diverse Faculty of Medicine and uOttawa departments to coordinate program delivery, offer educational sessions and develop initiatives related to the integration and well-being of international learners and uOttawa faculty and learners participating in incoming and outgoing mobility activities
  • Policies and procedures: Ensure compliance with relevant regulations and standards related to international mobility.

What you will bring:

Essential Qualifications

  • Bachelor’s degree in a relevant field, such as Education, Business Administration, or international relations or a combination of equivalent experience and studies.
  • At least 3 years of experience in program development, management, and evaluation, preferably in an international context.
  • Experience as a Liaison within an international context (an asset);

Other Skills and Competencies

  • Demonstrated project coordination and organizational skills and ability to exercise good judgement in prioritizing work and to perform well under pressure;
  • Excellent interpersonal, communication & presentation skills;
  • Experience developing and delivering workshops and training sessions on various subjects, ideally with knowledge and experience in intercultural adaption, international pre-departure training, debrief and reflection sessions;
  • Ability to deal effectively with a diversity of individuals; sensitivity to cultural, social and political issues;
  • Abilities in developing and monitoring budgets;
  • Proactive, autonomous, and able to work with limited supervision;
  • Knowledge of and experience with program evaluation techniques and data analysis;
  • Ease of use and learning new technologies, strong abilities in Microsoft 365 (Word, Excel, Teams, Sharepoint, etc.);
  • Ability and willingness to work outside of regular business hours or on weekends for special events;
  • Bilingualism essential in French and English.

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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