Lead, Clinical Assessment Education

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• Health care spending account
• Premium defined benefit pension plan
• 3 personal days and 2 float days annually
• Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
• Career development opportunities
• A collaborative values-based team culture
• Wellness programs
• A hybrid working model
• Participation in Communities of Inclusion 

Want to make a difference in your career? Consider this opportunity. 

The Lead, Clinical Assessment Education is responsible for identifying, designing and delivering educational programs, eLearning, resources and tools using a variety of approaches that align with adult learning principles and facilitate performance-based learning.

Here is what you will be doing: 

The responsibilities of the Clinical Assessment Education Lead are as follows:

• Conduct and facilitate training sessions via train the trainer on interRAI clinical assessment instruments (coding and outcomes) in a variety of formats for users in child and youth community mental health (CMH) and additional stakeholders as requested
• Conduct and facilitate training sessions for the Ontario Common Assessment of Need (OCAN) in a variety of formats for users in adult community mental health (CMH)
• Conduct and facilitate training, including training sessions via train the trainer, for the provincial assessment platform (AcuteNet), and provincial assessment competency platform (Relias) solutions for users in CMH and additional stakeholders as requested
• Provincial subject matter expert for applications used by CMH and their partners, examples include (not limited to): interRAI assessment instruments, OCAN, Relias
• Play a lead role in the development and production of education tools for use by a broad group of stakeholders, collaborating with multiple teams in content development
• Responsible for creating/updating content using Instructional Design best practices. Deliverables (not limited to): presentations, instructor notes, online help, eLearning, videos, communications for bulletins, facilitators guides, user guides and job aids
• Responsibilities specific to eLearning include: Shared ownership and maintenance of Relias LMS and Thinking Cap LMS with Leads, Clinical Assessment Education (CSS and HCCSS); Design effective, interactive, and engaging eLearning courses; Create supporting material/media (audio, video, simulations, role plays, games etc.); Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course; Maintain project documentation and course folders; Write and produce audio scripts for voice talent; Use multimedia tools to produce and edit audio/visual elements for courses
• Design and develop evaluation methods and tools to determine effectiveness of training.
• Review session and training evaluations and work with the Director and education team to address quality improvement opportunities
• Works with the Director to define objectives and standards, prioritize key activities, assign accountabilities, and develop deliverables
• Lead or support Organizational Development initiatives (i.e., new employee training).
• Leads consultations in the absence of the Manager
• Lead the development of competency and proficiency standards and processes across assessment instruments used by CMH and partners.
• Shared responsibility for managing and maintaining Relias release notes.
• Responsible for independently executing operational activities such as: scheduling webinars, responding to inquiries, updating project schedules/statuses, updating training records, etc.
• Lead a Community of Practice and participate in monthly teleconferences on FAQs, content/coding clarifications etc., to support CMH assessment educators
• Provide backup training and education support for Community Support Services and Home and Community Care Support Services
• Liaise with system partners e.g., CIHI, interRAI, Camberwell, internal OH staff etc. to support training and education
• Participate in interRAI and OCAN research opportunities as they arise
• Participate on Advisory tables/committees as required
• Utilize project management strategies and tools to stay on track and communicate with stakeholders
• Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested
• Mentor staff as needed
• Contribute to organizational efforts and initiatives, as appropriate, to enhance Ontario Health’s mission, values, and goals

Here is what you will need to be successful: 

Education and Experience

• Bachelor or Master’s Degree in Adult Education, Training, eLearning, Instructional Design or similar required or a Regulated Health Professional with a combination of experience in a similar role
• Excellent knowledge of the health care system, with specific knowledge of the adult and child and youth mental health sector required
• 5 to 8 years’ experience delivering train the trainer or assessor education on interRAI instrument coding and outputs or OCAN required. Experience with the interRAI ChYMH required
• 5 to 8 years’ experience facilitating application/software training required
• Experience leading education projects, including needs assessment and planning, delivering, and evaluating training programs required
• Experience creating training materials such as: eLearning, PowerPoint presentations, instructional videos, end user guides/manuals etc. required
• Hands-on experience developing instructional materials for Learning Management Systems such as Canvas, Blackboard, Cornerstone, or Bridge required
• Proficiency in eLearning authoring software (e.g., Camtasia, Articulate Rise/Storyline, Lectora) required
• Proven work experience in instructional design processes, micro learning principles, and adult learning principles required

Knowledge and Skills

• In depth knowledge of the OCAN instruments and their use on the individual, program and policy level required
• In depth knowledge of interRAI assessment instruments and related applications and their use on the individual, program and policy level required
• Knowledge of AcuteNet software preferred
• Knowledge of the Thinking Cap LMS preferred
• Knowledge of Relias preferred
• Strong project management skills including the ability to work productively on multiple projects/courses simultaneously
• Proven ability to work effectively with a wide range of internal and external stakeholders in a collaborative team environment
• Proven ability to analyze, evaluate and make recommendations for education based on Adult Learning principles
• Strong written communication skills i.e., ability to write clearly and concisely with strong proof-reading skills required
• Knowledge of Software Development Life Cycle
• Delivery of virtual and onsite training using principles of adult learning and appropriate facilitation and teaching styles required
• Ability to adapt to shifting priorities and timelines
• Proficient in Microsoft based work environment i.e. Word, PowerPoint, Excel, SharePoint, Teams
• Self-motivated, curious, ability to work independently and in a team, demonstrated initiative and detail oriented
• Positive attitude, excellent team player and have strong organizational and time management skills
• Problem solving and critical thinking focused on identification of solutions and managing program logistics
• Ability to work in a fast-paced environment with multiple, changing priorities and tight deadlines
• Strong customer focus mindset

Employment Type: Permanent Full Time

Salary Band: 6

Location: Ontario (currently hybrid; subject to change) 

All applicants must be a resident of Ontario to be considered for roles at Ontario Health. 

Internal Application Deadline Date: May 3, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled. 

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process. 

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.

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