Lead Analyst, Telephony/Telecommunications (T & I) (Telework/Hybrid) in Toronto, Ontario


Position Title:

Lead Analyst, Telephony/Telecommunications (T & I) (Telework/Hybrid)

Status of Employment:


Position Language Requirement:


Language Skills:

English (Reading), English (Speaking), English (Writing)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2024-06-30 11:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.

Your challenge

Reporting to the Senior Manager, Telecommunications, Toronto; you will be monitoring, maintaining and improving the corporation’s Telephony network infrastructure. You will be responsible for first/second level Telephony support for the corporate phone system including critical On-Air studio setups for our most premiere special events such as the Olympics.

You will work closely with the department’s senior staff to document troubleshooting procedures. Collect network statistics and report on network health by proactively monitoring network logs and alarms.

Key Tasks:

  • Receive trouble tickets from our Network Operation Centre and take care of client telephony requests.

  • Troubleshoot possible network connectivity or infrastructure related problems as they relate to Telephony.

  • Provide root cause analysis on any telephony outage.

  • Work with network monitoring tools such as Cisco Prime, Avaya, SNMPc, Solarwinds, and LiveAction.

  • Monitor our network infrastructure and react to alarms.

  • Outage Management: investigation, communication, triage and escalation.

  • Participate in production changes across the corporation’s Telephony infrastructure.

  • Supplement existing, or update documentation as the environment is modified.

  • Create trouble cases with vendors and service providers to diagnose telephony issues.

  • Communicate with clients in a polite, professional and timely manner.

  • Reconfigure replacement hardware, ship and coordinate the installation with regional staff. Work as a team member with other technical staff.

We are looking for a candidate with the following:

  • Bachelor’s degree or college diploma in computer science or other appropriate field, as required in the role, along with min three (3) years’ of proven experience performing network operations duties; or min 5 years relevant work experience and proven ability in IT Telephony administration and analysis

  • Proficiency with Cisco Internetworking (switching/routing)

  • Proficiency with Cisco IOS, IOS-XE, IOS-XR and NX-OS

  • Proficiency with various network protocols such as IP, TCP, UDP, FTP, ARP, QoS, VoIP, OSPF, DNS, Spanning-tree, ECMP, VPC, 802.1q, 802.3ad, GRE

  • Proficiency with Avaya CS1000, MG1010 and other Avaya Telephony products

  • Proficiency with cloud computing and virtualization concepts

  • Proficiency with Cisco wireless controllers and access points

  • Proficiency with Cisco Unified Call Manager

  • Proficiency with Avaya IX Messaging

  • Proficiency with network monitoring systems and technologies ie..SNMP, NETFLOW, IP SLA

  • Proficiency with packet analysis (wireshark & netscout)

  • Proficiency with Vimbiz and/or JIRA ticketing system or other corporate ticketing system

  • Cisco CCNA or other vendor certifications are an asset.

  • General knowledge of IT security

  • Ability to analyze network log information

  • Ability to write documentation and technical specifications

  • Ability to manage multiple priorities and urgent requests

  • Problem-solving skills

  • Ability to manage stress and meet deadlines

  • Ability to learn new skills and work well in a team

  • Ability to communicate effectively with internal clients

  • Independent, self-motivated and responsible. – A service oriented attitude

  • A high level of attention to detail

  • Willingness to work outside of normal business hours on occasion (evenings and weekends)

  • Willingness to be on call 24-7 (including weekends and holidays) on a rotating basis

  • Strong communication skills are required to effectively communicate technical and non-technical issues to clients, service providers and other Broadcast Technology groups, as well as to keep management apprised of the status of all activities and assignments.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section (http://cbc.radio-canada.ca/en/working-with-us/jobs/diversity-inclusion-cbc-rc) of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected] .

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/values-ethics/conduct) . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/human-resources/conflicts) . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7

Number of Openings:


Work Schedule:

Full time

At CBC/Radio-Canada (http://cbc.radio-canada.ca/en) , we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

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