Jr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B1101_1
TATA Communications
Job Family Descriptor
Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L1L2 support to resolve hardware/software issues by applying technical expertise.
Broad outline of the Role
- Operational role that works under direct supervision, responsible for day-to-day customer service operations
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Minimum qualification & experience
- Graduate with 0-4 years of experience
Other knowledge/skills
- NIL
Key Responsibilities
- Maintain daily activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.
Technical Competencies
Knowledge / Skills
Communication Skills
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