Jr Customer Service Executive – Customer Service Operations (Customer Service Operations) – B1101_1
TATA Communications
Job Family Descriptor
Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise
Broad outline of the Role
- Operational role that works under direct supervision, responsible for day-to-day customer service operations
Purpose – Broad objective of the role
Operating Network – Key External
Operating Network – Key Internal
Size and Scope of Role – Financial
Size and Scope of Role – No. of direct reports
Size and Scope of Role – Total team size
Size and Scope of Role – Other size parameters
Minimum qualification & experience
- Graduate with 0-4 years of experience
Other knowledge/skills
- NIL
Key Responsibilities
- Maintain daily activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.
Technical Competencies
Knowledge / Skills
Communication Skills
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