IT Technician 2, Division of Technology Solutions – UT System

IT Technician 2, Division of Technology Solutions – UT System – 22000002ES 

Description

 

IT Technician 2, Division of Technology Solutions – UT System
Market Range 06

About the UT System  
The University of Tennessee is comprised of campuses at Knoxville, Chattanooga, Martin, and Pulaski; the Health Science Center at Memphis; the Space Institute at Tullahoma; and the statewide Institute of Agriculture and Institute for Public Service. 

The UT System has a presence in each of Tennessee’s 95 counties. Through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations, and citizens statewide. 

The University of Tennessee System, through its multiple campuses and institutes, serves the people of Tennessee and beyond through the discovery, communication, and application of knowledge. The System is committed to providing undergraduate, graduate, and professional education programs in a diverse learning environment that prepares students to be leaders in a global society. The UT System’s delivery of education, discovery, outreach, and public service contributes to the economic, social, and environmental well-being of all Tennesseans. 

The Opportunity  
The individual in this position will respond to end user requests for technology support (Tier 1 and Tier 2) (communications, computer performance, installation of new software and system configuration etc.) This is a “high touch” position who will be supporting senior executives as well as line staff. This individual will also conduct one-on-one training of staff on key applications, particularly the Office 365 suite of tools . The individual will also assist with the refresh program and inventory, and will work with staff on IT related projects and research. Tasks for this person will vary from day to day.

Position responsibilities include, but are not limited to the following: 

• Receive trouble tickets/communications, research and diagnose technical problems.

• Research and diagnose end user or system issues by performing local and remote testing and partner with internal/external support to help find resolution.

• Provide skilled installation such as new equipment configuration and installation of software.

• Assist with the refresh program and inventory.

• Work with staff on information technology related projects and solutions. Makes recommendations for purchases that benefit the department and the UTSA IT support footprint.

• Train users on computer use, best practices, and computer/phone software and applications. Create and maintain documentation in support of these activities.

• Develop, install, and maintain support processes for UTSA personnel and the systems that they use daily. This includes evaluating and implementing tools that improve the efficiency and security of the support processes for UTSA. Some of the tools will involve on-premises solutions, but some will involve cloud-based solutions that meet the needs of a mobile workforce.

• Work with staff on information technology related projects and research.

The IT Technician 2 will support a culture of engagement and belonging by treating others with dignity and respect at all times, and by exhibiting conduct that reflects a commitment to diversity, equity, and inclusion. The successful candidate is expected to contribute in measurable ways to the systemwide mission and fully embrace the systemwide Be One UT Values. 

 

Qualifications

 

Key Areas of Responsibility

Required Education & Qualifications:  
The successful candidate will have a high school diploma/GED and 1 year of direct experience. 
Candidate must have working knowledge of Windows Operating Systems Customer Service/ Problem Solving skills, excellent interpersonal skills, attention to detail, organizational skills.  Candidate must possess communications skills, verbal and written and comfortable with public speaking.  The sccessful candidate will have basic Active Directory knowledge, moderate to advanced Office 365 knowledge, basic Networking knowledge and familiarity with Microsoft Teams, and Zoom.

Preferred Qualifications  
The preferred candidate will have an Associate’s Degree or Bachelor’s Degree with 3 years of experience.  Preference will be given for 2 years of demonstrable desktop support experience, proven ability to deliver training to individuals or groups, some video/course creation experience, one or more of the following certifications: A+, Network+, Microsoft Technology Associate (Infrastructure), Microsoft 365 Certified: Modern Desktop Administrator Associate or similar.

Application Process  
For full consideration applications should be accompanied by a letter of interest, resume and three references. Review of applications will begin immediately.       

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. For more information on the University of Tennessee’s benefits, visit https://hr.tennessee.edu/benefits/ 

 

Job
  Other Tech/Para-Professional 
Primary Location
  US-Tennessee-knoxville 
Organization
  Ut Department Of Technology Solutions 
Schedule
  Full-time 
Campus/Institute  University Administration 
Job Posting
  Oct 20, 2022, 11:00:44 AM