IT Team Lead

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.
 

* The Employment Equity Act, which is under review, uses the terminology Aboriginal peoples and visible minorities.

Candidates are asked to self-declare when applying to this hiring process.

City: Montreal
Organizational Unit: Knowledge, Information and Technology Services
Classification: CS-3
Tenure: Term
Duration : 2 years
Language Requirements: English essential 

Note: Due to the nature of the work and operational requirements, this position will require a hybrid work arrangement (a combination of working onsite and offsite).

Your Challenge

Great Minds. One Goal. Canada’s Success.

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada’s largest research and technology organization.

We are looking for an IT Team Lead (TL) for the Clinical Trial Material Facility (CTMF) at the Human Health Therapeutics (HHT) Research Center. The candidate would be someone who shares our core values of integrity, excellence, respect and creativity.

The NRC is establishing a permanent, Good Manufacturing Pratice (GMP) compliant clinical trial material facility at its Royalmount Avenue site in Montréal. This facility will be used to manufacture vaccine and other biologic materials for clinical trials to support the development of new therapeutics for human health.

The TL is responsible for:

• the computer systems, for the IT aspects related to automation systems and production devices as well as for the IT infrastructure of the CTMF facility.
• the regulatory compliance of information technology (IT) operations, including IT validation.
• the IT GMP components involved in the site, and for managing resources to align with priorities and deadlines.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

Bachelor of Sciences or equivalent discipline; or a combination of relevant education and experience

For information on certificates and diplomas issued abroad, please see Degree equivalency

Experience

• Significant experience in leading a team.

o    Coordinate IT and automation support team members tasks and ensure that they have the required training, competencies and tools to performed them. 
o    Reporting to the manager in charge the progress of project implementation and on going support work.  

• Significant experience in IT:

o    Network & systems administration.
o    Configuring, operating, maintaining and monitoring networking, server and storage equipment of various brands;
o    Installing, configuring and managing a virtualization environment;
o    Experience with virtual desktop infrastructure (VDI) and Terminal Server solutions
o    Cyber security best practices.

• Experience in change and incident management.
• Experience in development, writing and implementation of policies, procedures, tools, key performance indicators that reflect the quality and technical requirements of the facility.
• Experience in making recommendations for maintaining, upgrading and replacing IT assets.
• Experience in making recommendations for annual budget requirements for operation and maintenance of the infrastructure, applications, devices and IT systems.
• Experience in managing the operational readiness, configuration, security posture and documentation of the infrastructure, applications, devices and IT systems.
• Experience in providing excellent customer service.

Note that significant experience is define by minimum 3 years’ experience.

Assets

• IT experience in a GMP Pharma environment.
• Experience with managing cloud platforms such as Salesforce and Microsoft Azure would be an asset.

Condition of Employment

Secret (II)

Language Requirements

English essential

Information on language requirements and self-assessment tests

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

• Extensive knowledge of network infrastructure and computer hardware, operating systems, virtualization and software.
• Knowledge of security related systems and applications such as firewalls, intrusion detection systems, virtual private networks (VPNs) and associated network protocols and concepts.
• Advanced diagnostic and troubleshooting skills.

Behavioural Competencies

• Technology support – Client focus (Level 2)
• Technology support – Conceptual and analytical ability (Level 3)
• Technology support – Teamwork (Level 2)
• Technology support – Results orientation (Level 2)
• Technology support – Initiative (Level 2)

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile: Technology support.

View all competency profiles

Compensation

From $89,548 to $112,660 per annum.

An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $212 per month. 

NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, vacation, sick, and other leave entitlements, disability insurance and pension plans.

The NRC Advantage

The National Research Council of Canada (NRC) is the Government of Canada’s largest research organization supporting industrial innovation, the advancement of knowledge and technology development. We collaborate with over 70 colleges, universities and hospitals annually, work with 800 companies on their projects, and provide advice or funding to over 8000 Small and Medium-sized Enterprises (SMEs) each year.

We bring together the brightest minds to deliver tangible impacts on the lives of Canadians and people around the world. And now, we want to partner with you.  Let your expertise and inspirations make an impact by joining the NRC.

At the NRC Employee wellness matters. We offer flexible work schedules as well as part-time work to help employees maintain work-life balance. We are one of the few federal organizations that close our offices during the December holiday season.  We offer professional learning and development opportunities such as conferences, workshops, and a suite of mentorship, award and recognition programs. Diversity enables creativity and innovation. Fostering a diverse, inclusive, welcoming and supportive workplace is important to us, and contributes to a more inclusive Canadian innovation system. We welcome all qualified applicants and encourage you to complete the employment equity self-declaration questions during the job application process. Please let us know of any accommodation measures required to help you to be assessed in a fair and equitable manner. Please note that the information you provide will be treated confidentially. 

Help us solve problems for Canada. Grow your career with us today!

Notes

• A pre-qualified list may be established for similar positions for a one year period.
• Failure to provide appropriate or factual information in the application may result in the rejection of your application.
• Overtime outside regular production hours or during week-end will sometimes be required.
• Occasionaly, must be available for being “on-call” 24h/7 in rotation.
• Candidates will not be solicited for incomplete or possible missing information.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• Underfill candidates may be considered if no fully qualified candidates are identified.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number (21109) to:

E-mail: [email protected]

Telephone: 343-596-8193 
Closing Date: March 25, 2024 – 23:59 Eastern Time

For more information on career tools and other resources, check out Career tools and resources

*If you are currently a term or continuing employee at NRC, please apply through the SuccessFactors Careers module from your NRC computer.